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For Companies At a Glance
- Tasks: Lead and inspire a team while ensuring smooth store operations and memorable customer experiences.
- Company: Join Jo Malone London, a brand known for its creativity and luxurious gifting experience.
- Benefits: Enjoy competitive salary, commission, product discounts, and excellent training opportunities.
- Why this job: Be part of a dynamic team in a prestigious beauty brand with a focus on personal growth.
- Qualifications: Retail experience at Supervisor level, strong customer service skills, and a passion for coaching others.
- Other info: Flexible hours available; discuss your schedule during the interview for a better work-life balance.
The predicted salary is between 28800 - 43200 £ per year.
Distinctive yet understated. Perfect alone or artfully layered with Fragrance Combining. Synonymous with gift giving, Jo Malone London is a thoughtful and generous statement, from a small token to the grandest of gifts. Wrapped in our iconic cream and black box, tied with grosgrain ribbon. Creativity is our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help bottle some of their most precious memories.
Role Overview
As Boutique Manager, your role will also be to elevate these in-store events. You will also be accountable for the smooth running of the store and ensuring all your team are aligned in the Boutique and Brand vision.
Compensation and Benefits
- Competitive industry salary
- Commission scheme
- Product discount
- Training & development
Qualifications
- Proven retail experience at Supervisor or above level, preferably within beauty
- The ability to provide inspirational, authentic and personalized customer service
- Experience of coaching/mentoring others to achieve their full potential and to succeed
- A drive to achieve sales and customer service targets
- Flexible availability across days/hours. We want all of our team to have a good work-life balance, please discuss your availability further with the hiring manager before/during the interview.
We are seeking an inspirational and dynamic Assistant Store Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven supervisory, coaching and retail operations skills gained in a fast paced retail environment. If you are an ambitious and high performing self-starter with a flair for retail and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term and fulfilling career with a leader in prestige beauty. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Additional Qualifications
- Proven retail experience preferably within cosmetics
- The ability to provide inspirational, authentic and personalized customer service
- Previous supervisory experience with a proven track record of coaching/mentoring others to achieve sales and customer service targets
- Retail operations experience including inventory management and cash reconciliation
- Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
- Previous experience with retail point-of-sale software
- Proficient in Microsoft Office
Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jo Malone London Assistant Boutique Manager Farnham 37.5hrs
✨Tip Number 1
Familiarise yourself with Jo Malone London's brand values and product offerings. Understanding their unique approach to fragrance combining and customer experience will help you demonstrate your passion for the brand during conversations.
✨Tip Number 2
Prepare to discuss your previous retail experiences, especially those involving coaching and mentoring. Be ready to share specific examples of how you've helped team members achieve their targets, as this aligns closely with the role's requirements.
✨Tip Number 3
Showcase your ability to manage a fast-paced environment by discussing any relevant experiences where you've successfully handled multiple tasks or events. This will highlight your operational skills and readiness for the dynamic nature of the boutique.
✨Tip Number 4
Demonstrate your flexibility and commitment to work-life balance by being open about your availability. Discussing your willingness to work various shifts, including weekends and special events, will show that you're a team player ready to support the store's success.
We think you need these skills to ace Jo Malone London Assistant Boutique Manager Farnham 37.5hrs
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Assistant Boutique Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV showcases your retail experience, particularly in supervisory roles. Highlight any achievements in sales, customer service, and team development that demonstrate your ability to lead and inspire others.
Write a Personalised Cover Letter: In your cover letter, express your passion for the beauty industry and your commitment to providing exceptional customer service. Mention specific examples of how you've successfully coached or mentored team members in previous roles.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a retail environment.
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Showcase Your Retail Experience
Make sure to highlight your previous retail experience, especially in supervisory roles. Be prepared to discuss specific examples of how you've successfully managed teams and achieved sales targets.
✨Demonstrate Customer Service Skills
Jo Malone London values authentic and personalised customer service. Prepare to share instances where you provided exceptional service or resolved customer issues effectively.
✨Emphasise Coaching and Mentoring Abilities
Since the role involves coaching others, be ready to talk about your experience in mentoring team members. Share success stories of how you've helped others reach their potential.
✨Discuss Flexibility and Availability
The company appreciates a good work-life balance, so be open about your availability. Discuss how you can accommodate the flexible hours required for the role, including weekends and special events.
