At a Glance
- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join a prestigious beauty brand with a focus on diversity and growth.
- Benefits: Competitive pay, outstanding training, and career progression opportunities.
- Other info: Dynamic environment with a focus on personal development and teamwork.
- Why this job: Be the CEO of your own store and make a real impact in beauty.
- Qualifications: Retail experience and strong leadership skills are essential.
The predicted salary is between 30000 - 40000 € per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in‑store events, exceptional customer relationship management and the leadership of a high performing team.
If you are an ambitious self‑starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all‑round skills needed to progress further within the Beauty Industry.
With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications
- Effective verbal and written communication skills.
- Excellent interpersonal skills.
- Quality customer service skills.
- Skilled at winning people over.
- Results oriented, with high drive to meet objectives and standards.
- Pursue goals beyond what is required or expected of them.
- Senses Others' Development Needs And Bolsters Their Abilities.
- Anticipates, recognizes, and meets customers' needs.
- Handles difficult and tense customer service situations with diplomacy and tact.
- Guides the performance of others while holding them accountable.
- Cultivate and maintain extensive informal networks.
- Models team qualities like respect, helpfulness, and cooperation.
- High attention to detail and organisational skills.
- The ability to work autonomously and contribute to the team.
- Proactive and positive approach to work and tasks.
- Confidentiality, tact, and discretion when dealing with people.
Qualifications / Knowledge
- Retail sales experience.
- Team leadership degree of experience dependent on business/Store size.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Working knowledge of a computerised system including email, Microsoft Excel.
Clinique, Counter Manager, High Wycombe, 37.5hrs employer: The Estée Lauder Companies Inc.
As a Counter Manager at our High Wycombe location, you will thrive in a vibrant and inclusive work culture that champions personal growth and development. We offer comprehensive training programmes and a competitive benefits package, ensuring you have the tools to excel in your role and advance your career within the prestigious beauty industry. Join us to lead a passionate team, create memorable customer experiences, and take the first step towards a fulfilling career with a company that values diversity and innovation.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Clinique, Counter Manager, High Wycombe, 37.5hrs
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've coached or developed a team. Be ready to share how you’ve tackled challenges and achieved results, as this is key for a Counter Manager role.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips and might even put in a good word for you. Plus, it shows initiative and enthusiasm!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Clinique, Counter Manager, High Wycombe, 37.5hrs
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight your leadership experience in your application. We want to see how you've coached and developed teams in the past, so share specific examples that demonstrate your ability to inspire and motivate others.
Tailor Your Application:Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to match the job description. Use keywords from the listing to show us you understand what we're looking for.
Demonstrate Your Customer Focus:Since this role is all about exceptional customer service, make sure to include any relevant experiences where you've gone above and beyond for customers. We want to know how you handle tough situations with diplomacy and tact!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're proactive and keen to join our team!
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Know Your Numbers
Before the interview, brush up on your sales figures and any relevant metrics from your previous roles. Being able to discuss how you’ve driven sales or improved customer satisfaction will show that you’re results-oriented and ready to take accountability for your own store.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you coached someone to success or resolved a conflict. This will demonstrate your ability to guide and develop others, which is crucial for the Counter Manager role.
✨Understand the Brand
Do your homework on the brand and its values. Familiarise yourself with their products, target audience, and recent campaigns. This knowledge will help you articulate how you can contribute to their business plan and customer relationship management strategies.
✨Prepare for Customer Scenarios
Anticipate questions about handling difficult customer situations. Think of examples where you’ve used diplomacy and tact to resolve issues. This will highlight your quality customer service skills and your ability to meet customers' needs effectively.
