At a Glance
- Tasks: Lead the transformation of our UK&I content ecosystem and drive creative operations.
- Company: Join The Estée Lauder Companies, a leader in beauty and innovation.
- Benefits: Competitive salary, creative environment, and opportunities for professional growth.
- Other info: Collaborative culture focused on creativity and commercial success.
- Why this job: Shape the future of content and make a real impact on our brands.
- Qualifications: Experience in creative operations and strong leadership skills required.
The predicted salary is between 58500 - 71500 £ per year.
Description
The Estée Lauder Companies is seeking an inspiring and commercially minded Head of Creative Operations to lead the transformation of our UK&I content ecosystem.
Reporting to the VP, Enterprise Marketing & Data, you will translate our new Global Operating Model into a clear, connected and future-focused UK&I content strategy and operating model.
You will bring together internal creative capabilities, strategic agency partners, freelancers and global-to-local content delivery into one cohesive model—ensuring the right work is prioritised, delivered in the right way and supported by the right investment.
This is a pivotal leadership role at the heart of our UK&I business.
You will work closely with Brand Leadership, Finance, Procurement, Legal, Data and Media teams to establish an effective, scalable and high-performing content ecosystem that supports our commercial priorities and brings our brands to life with creativity, consistency and impact.
Key Responsibilities
- Lead the transformation of the UK&I content operating model, translating global principles into a clear and locally relevant approach.
- Define and implement a cohesive UK&I content strategy aligned to business, brand and commercial priorities.
- Establish how content work is prioritised, commissioned, delivered and resourced across the UK&I ecosystem.
- Align content demand, investment and capacity to the areas of greatest commercial opportunity.
- Make clear and commercially informed trade-offs when demand exceeds available resources.
- Provide senior leadership across internal creative capabilities, agency partners and freelancers.
- Build strong, collaborative partnerships with Brand Leadership, Finance, Procurement, Legal, Data and Media teams.
- Create effective ways of working, governance and decision-making across the content ecosystem.
- Champion continuous improvement across quality, effectiveness, efficiency and innovation.
- Ensure the operating model remains scalable, flexible and future-focused as business and consumer needs evolve.
Qualifications
- Significant experience leading creative operations, content transformation or a similar function within a complex, multi-brand or matrixed organisation.
- A strong understanding of the UK&I commercial landscape, brand strategy and integrated marketing priorities.
- Demonstrable experience designing and implementing operating models that connect people, partners, processes and investment.
- The ability to translate strategic ambition into practical, measurable ways of working.
- Strong commercial and financial acumen, with confidence in prioritising investment and making informed resource allocation decisions.
- Proven experience leading and influencing senior stakeholders across multiple functions.
- A collaborative leadership style, with the ability to build trust and create clarity in complex environments.
- Experience managing internal creative teams and external agency or freelance partnerships.
- Strong judgement, decision-making skills and the confidence to make difficult trade-offs.
- A passion for creativity, innovation and operational excellence, with a focus on delivering meaningful impact for our brands and consumers.
- Excellent communication and influencing skills, with the ability to inspire teams and bring people with you through change.
- Join The Estée Lauder Companies and help shape the future of content across the UK&I—connecting creativity, collaboration and commercial impact to create meaningful experiences for our consumers.
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Head of Agency and Creative Operations employer: The Estée Lauder Companies Inc.
The Estée Lauder Companies Inc. is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and passion for beauty thrive. With comprehensive training programs and opportunities for professional growth, employees are empowered to excel in their roles while enjoying competitive benefits. Working in-store allows you to connect with customers in a dynamic environment, making every day rewarding and impactful.
Contact Details:
The Estée Lauder Companies Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Agency and Creative Operations
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We think you need these skills to ace Head of Agency and Creative Operations
Some tips for your application 🫡
Craft a Portfolio that Pops:As a freelance marketer, your portfolio is your best friend! Make sure to showcase your best marketing campaigns, social media content, and any communications strategies you've developed. Don't just list your experience; highlight the results you achieved for your clients to demonstrate your talent.
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Define Your Services and Rates:Freelancing means you're running your own show! In your application, be clear about the services you can offer The Estée Lauder Companies Inc. and include your rates if appropriate. This helps potential clients understand what they can expect from you and makes it easier for them to consider working together.
Don’t Forget About Availability:Clients want to know when they can start working with you, so be upfront about your availability in your application. Whether you can take on a project immediately or have a schedule lined up, being clear about timelines will make you a more attractive candidate for Head of Agency and Creative Operations at The Estée Lauder Companies Inc..
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Showcase Your Portfolio
When interviewing for a freelance gig in marketing communications, having a strong portfolio is crucial. Make sure you have examples of your best work, whether that's social media campaigns, press releases, or content pieces, ready to share with the team at The Estée Lauder Companies Inc..
✨Familiarise Yourself with Marketing Tools
Since this role involves communication, be prepared to discuss the specific tools that you use for managing campaigns and analytics, like HubSpot or Hootsuite. Being able to demonstrate your technical comfort with these platforms can really set us apart from other candidates.
✨Pitch Your Unique Value
Freelance roles are all about standing out, so don’t just talk about what you can do—pitch why you’re the perfect fit for The Estée Lauder Companies Inc.. Focus on your unique style, previous client success stories, and how you can tailor your approach to their needs.
✨Prepare to Discuss Your Availability
Since this is a freelance position, expect to chat about your availability and workload management. Have a clear plan on how you can fit this role into your schedule while ensuring quality output, as this will establish reliability and professionalism with the hiring team at The Estée Lauder Companies Inc..
