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- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join The Estée Lauder Companies at John Lewis Bluewater.
- Benefits: Competitive pay, outstanding training, and diverse career opportunities.
- Why this job: Kickstart your beauty career while developing leadership skills in a dynamic environment.
- Qualifications: Retail experience and strong communication skills are essential.
- Other info: Embrace a culture that values diversity and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast‑paced retail environment, with the accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in‑store events, exceptional customer relationship management and leading a high‑performing team.
If you are an ambitious self‑starter with a flair for business planning and a passion for coaching others to reach their full potential, this role could be the perfect opportunity and the first step toward a long‑term fulfilling career in the beauty industry. We offer a culture that values diversity of thought and people, with progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications:
- Effective verbal and written communication skills; excellent interpersonal skills
- Quality customer service skills; skilled at winning people over
- Results‑oriented, with high drive to meet objectives and standards
- Pursue goals beyond what is required or expected of them
- Sense others’ development needs and bolster their abilities
- Anticipate, recognise and meet customers’ needs
- Handle difficult and tense customer service situations with diplomacy and tact
- Guide the performance of others while holding them accountable
- Cultivate and maintain extensive informal networks
- Model team qualities like respect, helpfulness and cooperation
- High attention to detail and organisational skills
- Work autonomously and contribute to the team
- Proactive and positive approach to work and tasks
- Maintain confidentiality, tact and discretion when dealing with people
Qualifications / Knowledge:
- Retail sales experience
- Team leadership experience
- Degree of experience dependent on business/store size
- Experience in strategic planning and execution
- Ability to develop financial plans and manage resources
- Working knowledge of a computerised system, including email and Microsoft Excel
Tom Ford Counter Manager - John Lewis Bluewater 37.5hrs in Greenhithe employer: The Estée Lauder Companies Inc.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tom Ford Counter Manager - John Lewis Bluewater 37.5hrs in Greenhithe
✨Tip Number 1
Network like a pro! Reach out to your connections in the beauty industry, especially those who work at Estée Lauder or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching the latest trends in beauty and retail management. Show us you’re not just passionate but also knowledgeable about the industry. Bring some fresh ideas on how to boost sales and customer engagement!
✨Tip Number 3
Practice your leadership skills! Think of examples from your past experiences where you’ve successfully coached or developed a team. We want to see how you can inspire others to achieve their best, so be ready to share those stories.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team at John Lewis Bluewater.
We think you need these skills to ace Tom Ford Counter Manager - John Lewis Bluewater 37.5hrs in Greenhithe
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your leadership experience in your application. We want to see how you've coached and developed teams in the past, so share specific examples that demonstrate your ability to inspire others.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to match the job description. Use keywords from the posting to show us you’re the perfect fit for the Tom Ford Counter Manager role.
Demonstrate Customer Focus: Since this role is all about exceptional customer service, make sure to include any relevant experiences where you’ve gone above and beyond for customers. We want to know how you handle tough situations with diplomacy and tact!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Tom Ford products and the beauty industry. Familiarise yourself with the latest trends and how they relate to customer preferences. This will show your passion and knowledge, making you stand out.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a retail environment. Think about specific situations where you coached someone to success or turned around a challenging situation. This will demonstrate your ability to inspire and manage a high-performing team.
✨Customer-Centric Mindset
Be ready to discuss how you handle customer service challenges. Share stories that highlight your diplomacy and tact in difficult situations. This will illustrate your commitment to exceptional customer relationship management, which is key for this role.
✨Strategic Thinking
Think about how you would create and execute a business plan for the counter. Be prepared to discuss your approach to recruiting and retaining customers through impactful events and strategic targeting. This shows you can think ahead and drive results.
