Goulds Dorchester 32.5hr Counter Manager Counter Lead

Goulds Dorchester 32.5hr Counter Manager Counter Lead

Description: The Counter Lead is responsible for supporting their Brand in driving sales turnover and market share through consistently remaining consumer focused. They are accountable for achieving this by:

• reflecting a credible and professional Brand image to all internal and external consumers at all times
• maximising sales through selling, providing excellent service and retail standards
• contributing to efficiencies through adhering to store/Brand/Company Procedures and guidelines
• understanding daily/weekly targets
• ensuring personal awareness of all additional sales avenues (e.g., eventing, Omni and digital channels)
• keeping up to date with competitor activities and missed opportunities
• using social media to drive the business and protect/enhance the Brand image
• delivering the Brand Strategy and an effective local plan
• planning and implementing local marketing and events initiatives aligned to retailer activity
• delivering excellence in service by continually improving service levels and fostering a zero-complaint mindset
• being an Ambassador for the Brand and representing Brand values
• managing refunds and complaints in line with Company guidelines, consulting with the Area Manager when appropriate
• using digital tools to keep knowledge up to date
• delivering a consumer recruitment and retention strategy to grow a loyal consumer base
• developing up-to-date product knowledge to ensure an industry-leading experience
• planning to ensure excellent standards at all times (product, housekeeping, displays, messaging, pricing)
• reviewing retail standards daily and maintaining them to the required standard
• ensuring deliveries, stock movements and administration are completed within agreed timeframes
• ensuring auditable processes and administration follow Company guidelines and addressing risks
• fulfilling information requests accurately and within deadlines
• minimising stock loss by adhering to Company Security Policies and Procedures
• creating and maintaining a safe working environment and ensuring adherence to policies and procedures
• achieving a minimum overall audit grade of Acceptable in health & safety responsibilities and operations

Commerciality

• manage daily replenishment and take appropriate action where necessary
• maximise sales performance by using all commercial reports before making decisions
• plan and deliver the visual merchandising layout to guidelines and timelines
• identify stock package issues and take corrective action, informing the Area Manager when out of direct control
• manage all promotions and discounts in line with Company guidelines
• identify trends and make suggestions to enhance product performance

Qualifications

• Experience in a fast-paced retail and/or consumer facing environment
• Ability to drive self-development
• Commercial understanding and awareness of industry
• Effective communication, organisation and prioritisation skills

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Personal Care Product Manufacturing

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