Global Communications Manager

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Role Description

Jo Malone London has an opportunity within the Global Communications department for a Manager position, reporting to the Global Communications Director. This role is based at the Global Townhouse in Marylebone.

The Global Communications Manager will play a pivotal role in the creation of the global communications strategy and events across regions, building brand awareness and positioning. This role requires a strategic thinker and a proactive team player who delivers work to an exceptionally high standard.

The role will focus on increasing Earned Media Value (EMV) through global consumer campaigns for the Fragrance and Gifting categories, working strategically with our markets and regions to maintain the brand’s profile as a leading British fragrance and lifestyle house. Additionally, the role will support the Communications Director on corporate issues management and activation of the Jo Malone London social impact strategy.

Responsibilities

1. Supporting the development and execution of the Fragrance & Gifting Communications strategy to support brand growth and reinforce positioning.
2. Support the Global Comms director with providing strategic counsel to regional and market teams to ensure successful local execution of global communications strategies.
3. Input into comprehensive GTM (Go-To-Market) decks and communication guidelines for Global Communications strategy.
4. Maintain and share back to the wider team a deep understanding of global campaigns, product launches, and marketing activations.
5. Foster strong collaborative relationships with all global departments, ensuring seamless communication – marketing, creative, legal, corporate and procurement teams.
6. Support the Global Communications budget, ensuring efficiency and effectiveness in resource allocation.
7. Work closely with the Global Communications Director to review regional PR reports to identify key successes, areas for improvement, learnings, and the overall impact of key campaigns.

Additional Responsibilities

1. Support the execution of high-impact global events, including press, influencer, and brand activations that elevate the brand’s profile.
2. Collaborate with cross-functional teams to create and deliver seamless activations in global, regional, and local markets.
3. Work with the Global Director to provide strategic support and guidance to regional teams in planning and executing local events and activations, ensuring alignment with global objectives.
4. Support the Global Director and local markets on corporate issues on an ad hoc basis, working closely with legal and education teams to resolve challenges.
5. Work closely with charity partners to activate Jo Malone London’s social impact strategy; developing assets, supporting live events, and building strong relationships.

Qualifications

1. PR/communications experience either agency side or in-house at a global level (or experience working closely with global teams).
2. Experience in corporate affairs and issues management, ideally within a luxury brand.
3. A passion for social impact initiatives and purpose-led projects.
4. Strong understanding of the beauty industry (luxury, prestige, and mass), home, and lifestyle industry, current trends, and pop culture.
5. A multifaceted communications professional with a strategic and creative mindset.
6. Strong team player with a keen eye for detail and problem-solving skills.
7. Strong negotiation skills.
8. Understanding of social media and influencer marketing.
9. Excellent written and verbal communication skills.
10. Excellent organizational skills with the ability to prioritize workloads.
11. Confident relationship builder at all levels, proactive, hands-on, driven, and determined.
12. Calm under pressure, acting with integrity, discretion, respect, and kindness.

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Marketing, Public Relations, and Writing/Editing
• Industries: Personal Care Product Manufacturing

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