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- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join Estee Lauder, a leader in prestige beauty with a vibrant culture.
- Benefits: Competitive pay, training opportunities, and a chance to grow your career.
- Other info: Diverse environment with excellent career progression opportunities.
- Why this job: Be the CEO of your own store and make a real impact in beauty.
- Qualifications: Retail experience and strong leadership skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in‑store events, exceptional customer relationship management and the leadership of a high performing team.
If you are an ambitious self‑starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all‑round skills needed to progress further within the Beauty Industry.
With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications:
- Effective verbal and written communication skills.
- Excellent interpersonal skills.
- Quality customer service skills.
- Skilled at winning people over.
- Results oriented, with high drive to meet objectives and standards.
- Pursue goals beyond what is required or expected of them.
- Senses Others' Development Needs And Bolsters Their Abilities.
- Anticipates, recognizes, and meets customers' needs.
- Handles difficult and tense customer service situations with diplomacy and tact.
- Guides the performance of others while holding them accountable.
- Cultivate and maintain extensive informal networks.
- Models team qualities like respect, helpfulness, and cooperation.
- High attention to detail and organisational skills.
- The ability to work autonomously and contribute to the team.
- Proactive and positive approach to work and tasks.
- Confidentiality, tact, and discretion when dealing with people.
Qualifications / Knowledge:
- Retail sales experience.
- Team leadership degree of experience dependent on business/Store size.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Working knowledge of a computerised system including email, Microsoft Excel.
Estee Lauder Counter Manager - Boots Exeter - 33.75 hours per week employer: The Estée Lauder Companies Inc.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estee Lauder Counter Manager - Boots Exeter - 33.75 hours per week
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching Estee Lauder and Boots. Understanding their values and how they operate will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Since this role is all about leading a team, think of specific examples where you've successfully coached or developed others. We want you to showcase your skills in a way that makes you stand out as a dynamic leader.
✨Tip Number 3
Be ready to discuss your business acumen! Prepare to talk about how you've previously created or executed business plans. This will demonstrate your strategic thinking and ability to drive sales, which is crucial for the Counter Manager role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and shows your enthusiasm for the position.
We think you need these skills to ace Estee Lauder Counter Manager - Boots Exeter - 33.75 hours per week
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight any experience you have in leading teams or coaching others. We want to see how you've inspired your colleagues and driven results in a fast-paced environment.
Tailor Your Application: Don’t just send a generic CV! We love it when candidates customise their applications to reflect the job description. Use keywords from the posting to show us you’re the perfect fit for the Counter Manager role.
Demonstrate Your Customer Focus: Share examples of how you've gone above and beyond for customers. We’re looking for someone who can handle tricky situations with grace and keep customers coming back for more!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Know Your Numbers
Before the interview, brush up on your sales figures and any relevant metrics from your previous roles. Being able to discuss how you’ve met or exceeded targets will show that you’re results-oriented and ready to take accountability for the store's performance.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you coached someone to success or resolved a conflict. This will demonstrate your ability to inspire and develop others, which is key for a Counter Manager role.
✨Customer-Centric Mindset
Be ready to discuss how you handle customer service challenges. Share stories that highlight your diplomacy and tact when dealing with difficult situations. This will illustrate your commitment to exceptional customer relationship management, a vital aspect of the job.
✨Plan for the Future
Think about your vision for the store and how you would execute a business plan. Be prepared to discuss potential in-store events or strategies to attract and retain customers. This shows that you’re not just thinking about the present but also about long-term success.