At a Glance
- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Estee Lauder, a leader in prestige beauty with a dynamic culture.
- Benefits: Competitive salary, outstanding training, and progressive career opportunities.
- Other info: Great opportunity for career growth in a diverse and supportive environment.
- Why this job: Be the CEO of your own store and make a real impact in beauty.
- Qualifications: Retail experience and strong leadership skills are essential.
The predicted salary is between 30000 - 40000 € per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in‑store events, exceptional customer relationship management and the leadership of a high performing team.
If you are an ambitious self‑starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all‑round skills needed to progress further within the Beauty Industry.
With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications:
- Effective verbal and written communication skills.
- Excellent interpersonal skills.
- Quality customer service skills.
- Skilled at winning people over.
- Results oriented, with high drive to meet objectives and standards.
- Pursue goals beyond what is required or expected of them.
- Senses Others' Development Needs And Bolsters Their Abilities.
- Anticipates, recognizes, and meets customers' needs.
- Handles difficult and tense customer service situations with diplomacy and tact.
- Guides the performance of others while holding them accountable.
- Cultivate and maintain extensive informal networks.
- Models team qualities like respect, helpfulness, and cooperation.
- High attention to detail and organisational skills.
- The ability to work autonomously and contribute to the team.
- Proactive and positive approach to work and tasks.
- Confidentiality, tact, and discretion when dealing with people.
Qualifications / Knowledge:
- Retail sales experience.
- Team leadership degree of experience dependent on business/Store size.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Working knowledge of a computerised system including email, Microsoft Excel.
Estee Lauder H beauty Glasgow Counter Manager Counter Manager employer: The Estée Lauder Companies Inc.
At Estee Lauder, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture in the heart of Glasgow. As a Counter Manager, you will not only lead a passionate team but also enjoy extensive training and development opportunities that pave the way for a rewarding career in the beauty industry. With a competitive remuneration package and a commitment to diversity, we empower our employees to thrive and reach their full potential while delivering outstanding customer experiences.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Estee Lauder H beauty Glasgow Counter Manager Counter Manager
✨Tip Number 1
Get to know the company inside out! Research Estee Lauder's values, products, and recent campaigns. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your leadership and coaching skills, as these are key for the Counter Manager role.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend beauty industry events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Estee Lauder.
We think you need these skills to ace Estee Lauder H beauty Glasgow Counter Manager Counter Manager
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight any experience you have in leading teams or coaching others. We want to see how you've inspired your team to achieve targets and how you can bring that energy to our Counter Manager role.
Tailor Your Application:Don’t just send a generic application! We love it when candidates take the time to tailor their CV and cover letter to match the job description. Show us how your skills align with what we’re looking for, especially in customer service and business planning.
Be Results-Oriented:We’re all about achieving goals, so make sure to include specific examples of how you’ve met or exceeded targets in your previous roles. Numbers speak volumes, so if you can quantify your achievements, do it!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Know Your Numbers
Before the interview, brush up on your sales figures and any relevant metrics from your previous roles. Being able to discuss how you’ve driven sales or improved customer satisfaction with specific numbers will show that you’re results-oriented and ready to take accountability for your own store.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Think about times when you coached someone to success or resolved a conflict. This will demonstrate your ability to inspire and develop others, which is crucial for the Counter Manager role.
✨Understand the Brand
Familiarise yourself with Estee Lauder’s products, values, and recent campaigns. Showing genuine enthusiasm for the brand and its mission during the interview will help you stand out as a candidate who truly aligns with their vision.
✨Prepare for Customer Scenarios
Think through potential customer service scenarios you might face in the role. Be ready to discuss how you would handle difficult situations with diplomacy and tact, showcasing your quality customer service skills and ability to meet customers' needs.
