At a Glance
- Tasks: Lead and inspire a team to smash sales targets and deliver exceptional customer service.
- Company: Join Estee Lauder, a leader in prestige beauty with a vibrant retail culture.
- Benefits: Competitive pay, outstanding training, and clear career progression opportunities.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be the CEO of your own store and make a real impact in the beauty industry.
- Qualifications: Proven leadership skills and a passion for coaching others.
The predicted salary is between 30000 - 40000 € per year.
We are looking for a dynamic Counter Manager to lead, coach and develop a team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in‑store events, exceptional customer relationship management and the leadership of a high performing team. If you are an ambitious self‑starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.
Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all‑round skills needed to progress further within the Beauty Industry. We offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Responsibilities
- Lead, coach and develop a team of Sales Associates to achieve all sales, customer service and operational targets.
- Create and execute an agile business plan to recruit and retain customers through strategic targeting, impactful in‑store events, exceptional customer relationship management and the leadership of a high performing team.
- Provide mentorship and performance guidance, resolve difficult customer situations and maintain high standards of customer service.
Qualifications & Skills
- Effective verbal and written communication skills.
- Excellent interpersonal skills.
- Quality customer service skills.
- Skilled at winning people over.
- Results oriented, with high drive to meet objectives and standards.
- Pursue goals beyond what is required or expected of them.
- Senses Others' Development Needs and Bolsters Their Abilities.
- Anticipates, recognizes, and meets customers' needs.
- Handles difficult and tense customer service situations with diplomacy and tact.
- Guides the performance of others while holding them accountable.
- Cultivate and maintain extensive informal networks.
- Models team qualities such as respect, helpfulness, and cooperation.
- High attention to detail and organizational skills.
- The ability to work autonomously and contribute to the team.
- Proactive and positive approach to work and tasks.
- Confidentiality, tact, and discretion when dealing with people.
- Retail sales experience.
- Team leadership (experience).
- Degree of experience dependent on business/store size.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Working knowledge of a computerised system including email, Microsoft Excel.
Estee Lauder Counter Manager - Fenwick Brent Cross 37.5 hours employer: The Estée Lauder Companies Inc.
At Estee Lauder, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As a Counter Manager at our Fenwick Brent Cross location, you will not only lead a passionate team but also benefit from outstanding training and development opportunities that pave the way for a fulfilling career in the beauty industry. With a competitive remuneration package and a commitment to employee growth, we empower our staff to reach their full potential while delivering exceptional customer experiences.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Estee Lauder Counter Manager - Fenwick Brent Cross 37.5 hours
✨Tip Number 1
Get to know the company culture before your interview. Research Estee Lauder's values and mission, and think about how your own experiences align with them. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've successfully led a team or resolved a tough customer situation. Being able to share these experiences will demonstrate your coaching skills and ability to handle challenges effectively.
✨Tip Number 3
Don’t just focus on your qualifications; show your passion for beauty and retail! Share what excites you about the industry and how you can contribute to creating impactful in-store events. Your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about wanting to join the Estee Lauder team. Let’s get you started on this exciting journey!
We think you need these skills to ace Estee Lauder Counter Manager - Fenwick Brent Cross 37.5 hours
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight your leadership experience in your application. We want to see how you've successfully led teams in the past, so share specific examples of how you coached and developed others to achieve their goals.
Tailor Your Business Plan:When discussing your business acumen, be sure to tailor your application to reflect an agile business plan. We love seeing candidates who can think strategically about customer recruitment and retention, so don’t hold back on your ideas!
Emphasise Customer Service Excellence:Since this role is all about exceptional customer service, make sure to include any relevant experiences where you’ve gone above and beyond for customers. We’re looking for those who can handle tough situations with grace and tact.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Know Your Numbers
Before the interview, brush up on your sales figures and targets from previous roles. Be ready to discuss how you achieved them and what strategies you used. This shows that you understand the importance of results in a retail environment.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you coached someone to success or resolved a conflict. This will demonstrate your ability to lead and develop others, which is crucial for the Counter Manager role.
✨Customer-Centric Mindset
Be ready to talk about your approach to customer service. Share stories where you went above and beyond to meet a customer's needs or turned a negative experience into a positive one. This will highlight your commitment to exceptional customer relationship management.
✨Plan for the Future
Think about how you would create an agile business plan for the store. Be prepared to discuss potential in-store events or marketing strategies that could attract customers. This shows your proactive approach and understanding of strategic planning.
