At a Glance
- Tasks: Lead a team to drive sales and enhance customer experience in a fast-paced retail environment.
- Company: Join Estee Lauder, a leading beauty brand known for its innovation and quality.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Dynamic work culture with a focus on teamwork and creativity.
- Why this job: Be a brand ambassador and make a real impact on customer satisfaction and sales.
- Qualifications: Experience in retail and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Counter Lead is responsible for supporting their Brand in driving sales turnover and market share through consistently remaining consumer focused. They are accountable for achieving this by:
- Reflecting a credible and professional Brand image to all internal and external consumers at all times.
- Maximising sales through selling, providing excellent service and retail standards.
- Contributing to efficiencies through adhering to store/Brand/Company Procedures and guidelines.
- Understanding daily/weekly targets.
- Ensuring personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels.
- Keeping up to date with competitor activities and missed opportunities.
- Effectively utilising social media to drive the business, protect and enhance the Brand image.
- Delivering the Brand Strategy, ensuring the delivery of an effective local plan.
- Planning and implementing local marketing & events initiatives, aligned to Retailer activity.
- Delivering excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mindset and a surprise and delight culture.
- Being an Ambassador for the Brand – leading the way to ensure Brand values are represented and brought to life.
- Ensuring all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate.
- Using digital tools to ensure knowledge is kept up to date.
- Delivering a consumer recruitment and retention strategy to grow a loyal consumer base.
- Developing up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer's needs.
Operations
- Planning to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing).
- Reviewing retail standards on a daily basis ensuring they are maintained to the required standard.
- Ensuring deliveries, stock movements and associated administration are completed within agreed Company timeframes.
- Ensuring that all auditable processes and administration are actioned to Company guidelines and taking corrective action in highlighted areas of risk.
- Ensuring all information requests are fulfilled accurately, within deadlines set.
- Minimising stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed.
- Creating and maintaining a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to.
- Ensuring that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of 'Acceptable' during audits.
Commerciality
- Managing daily replenishment, taking appropriate action where necessary.
- Maximising sales performance by utilising all commercial reports before making commercial decisions.
- Planning and delivering the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales.
- Identifying stock package issues, and taking corrective action, informing the Area Manager when out of direct control.
- Effectively managing all promotions and discounts ensuring they are actioned in line with Company guidelines.
- Identifying trends and making suggestions to enhance product performance.
Qualifications
- Experience in a fast-paced retail and/or consumer facing environment.
- Ability to drive self-development.
- Commercial understanding and awareness of industry.
- Effective communication, organisation and prioritisation skills.
Estee Lauder Counter Lead Maternity Cover employer: The Estée Lauder Companies Inc.
At Estee Lauder, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration. Our Counter Lead role not only provides competitive benefits and opportunities for personal growth but also allows you to be at the forefront of our brand's success in a dynamic retail environment. Join us in a location that values innovation and excellence, where your contributions directly impact our consumer experience and brand reputation.
Contact Details:
The Estée Lauder Companies Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Estee Lauder Counter Lead Maternity Cover
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Estee Lauder Counter Lead Maternity Cover
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to The Estée Lauder Companies Inc.:Don’t forget to personalise your application for The Estée Lauder Companies Inc.! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that The Estée Lauder Companies Inc. offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at The Estée Lauder Companies Inc. and contribute positively during your temporary stint.
