At a Glance
- Tasks: Drive sales and enhance brand image while providing top-notch customer service.
- Company: Join Estée Lauder, a global leader in beauty and skincare.
- Benefits: Competitive pay, flexible hours, and opportunities for growth in the beauty industry.
- Other info: Dynamic retail environment with a focus on teamwork and creativity.
- Why this job: Be an ambassador for a premium brand and make a real impact on customer experiences.
- Qualifications: Passion for beauty, strong communication skills, and a knack for sales.
The predicted salary is between 30000 - 40000 £ per year.
The Estée Lauder Companies Inc. is a leading manufacturer, marketer, and seller of premium skin care, makeup, fragrance, and hair care products worldwide.
Responsibilities:
- Support the Brand in driving sales turnover and market share while remaining consumer-focused.
- Reflect a credible and professional Brand image to all internal and external consumers at all times.
- Maximise sales through selling, providing excellent service and adhering to retail standards.
- Contribute to efficiencies by following store, Brand, and Company procedures and guidelines.
- Understand daily/weekly targets and manage additional sales avenues such as eventing, Omnichannel, and digital channels.
- Stay up-to-date with competitor activities and identify missed opportunities.
- Leverage social media to drive the business and protect/enhance the Brand image.
- Deliver the Brand Strategy and execute an effective local plan.
- Plan and implement local marketing and events initiatives aligned to retailer activity.
- Deliver excellence in service execution, continually improving service levels and fostering a culture of surprise and delight.
- Act as an Ambassador for the Brand, ensuring Brand values are represented and brought to life.
- Manage refunds and complaints in line with Company guidelines, consulting with the Area Manager where appropriate.
- Use digital tools to keep knowledge current.
- Recruit and retain consumers, building a loyal consumer base.
- Maintain up-to-date product knowledge to deliver an industry-leading experience.
- Ensure delivery of excellent standards in product, housekeeping, displays, messaging, and pricing.
- Review retail standards daily to maintain required standards.
- Complete deliveries, stock movements, and associated administration within agreed company timeframes.
- Ensure auditable processes and administration are actioned to company guidelines, taking corrective action where risks are highlighted.
- Fulfill information requests accurately and within deadlines.
- Minimise stock loss by implementing company security policies and procedures.
- Create and maintain a safe working environment for customers and staff, adhering to company and retailer policies.
- Achieve a minimum overall grading of 'Acceptable' in health.
Estee Lauder - Counter Lead - Boots Maidenhead 3 days employer: The Estée Lauder Companies Inc.
At Estée Lauder, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. Our team members enjoy comprehensive training and development opportunities, enabling them to grow their careers while working in a dynamic retail environment at Boots Maidenhead. With a strong emphasis on employee well-being and a commitment to excellence, we empower our staff to deliver outstanding service and represent our prestigious brand with pride.
Contact Details:
The Estée Lauder Companies Inc. Recruitment Team
