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For Companies At a Glance
- Tasks: Lead a dynamic team to drive sales and enhance customer experience at Sephora.
- Company: Join the iconic Estée Lauder Companies, known for innovation and excellence.
- Benefits: Enjoy competitive pay, career growth, and a vibrant work environment.
- Why this job: Be a brand ambassador and make a real impact in the beauty industry.
- Qualifications: Experience in retail and strong communication skills are essential.
- Other info: Exciting opportunities for personal development and creativity in a fast-paced setting.
The predicted salary is between 30000 - 42000 £ per year.
Overview
The Counter Lead is responsible for supporting their Brand in driving sales turnover and market share through consistently remaining consumer focused. They are accountable for achieving this by:
- reflecting a credible and professional Brand image to all internal and external consumers at all times
- maximising sales through selling, providing excellent service and retail standards
- contributing to efficiencies through adhering to store/Brand/Company procedures and guidelines
- understanding daily/weekly targets
- ensuring personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.
- keeping up to date with competitor activities and missed opportunities
- using digital tools to influence the business, protect and enhance the Brand image
- delivering the Brand Strategy, ensuring the delivery of an effective local plan
- planning and implementing local marketing and events initiatives, aligned to Retailer activity
- delivering excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mindset and a surprise and delight culture
- being an Ambassador for the Brand — leading the way to ensure Brand values are represented and brought to life
- ensuring all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate
- using digital tools to ensure knowledge is kept up to date
- delivering a consumer recruitment and retention strategy to grow a loyal consumer base
- developing up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer\’s needs
- planning to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing)
- reviewing retail standards on a daily basis ensuring they are maintained to the required standard
- ensuring deliveries, stock movements and associated administration are completed within agreed Company timeframes
- ensuring that all auditable processes and administration are actioned to Company guidelines and taking corrective action in highlighted areas of risk
- ensuring all information requests are fulfilled accurately, within deadlines set
- minimising stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed
- creating and maintaining a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to
- ensuring that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of \’Acceptable\’ during audits
Commerciality
- manage daily replenishment, taking appropriate action where necessary
- maximise sales performance by utilising all commercial reports before making commercial decisions
- plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales
- identify stock package issues, and take corrective action, informing the Area Manager when out of direct control
- effectively manage all promotions and discounts ensuring they are actioned in line with Company guidelines
- identify trends and make suggestions to enhance product performance
Qualifications
- Experience in a fast-paced retail and/or consumer facing environment
- Ability to drive self-development
- Commercial understanding and awareness of industry
- Effective communication, organisation and prioritisation skills
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Estee Lauder Companies Multi Brand Sephora Eldon Square Team Leader employer: The Estee Lauder Companies Inc.
Contact Detail:
The Estee Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estee Lauder Companies Multi Brand Sephora Eldon Square Team Leader
✨Tip Number 1
Get to know the brand inside out! Research Estée Lauder and Sephora, understand their values, and be ready to chat about how you can embody those as a Team Leader. This shows you're not just another candidate; you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at events. Ask them about their experiences and what they love about working there. This insider info can give you an edge and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to retail management and consumer service. Think about your past experiences and how they align with the job description. We want you to shine and show how you can drive sales and enhance customer experience!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Estée Lauder family. Let’s get you that dream job!
We think you need these skills to ace Estee Lauder Companies Multi Brand Sephora Eldon Square Team Leader
Some tips for your application 🫡
Show Your Passion for the Brand: When writing your application, let your enthusiasm for Estée Lauder and its products shine through. We want to see how you connect with the brand and how you can represent its values in your role.
Highlight Relevant Experience: Make sure to showcase any experience you have in retail or consumer-facing roles. We’re looking for examples of how you've driven sales or provided excellent customer service in fast-paced environments.
Be Specific About Your Skills: Use specific examples to demonstrate your communication, organisation, and prioritisation skills. We love seeing how you’ve tackled challenges in the past and what you learned from those experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at The Estee Lauder Companies Inc.
✨Know Your Brand Inside Out
Before the interview, make sure you’re well-versed in Estee Lauder's brand values and product offerings. Familiarise yourself with their latest campaigns and how they engage with consumers, especially through social media. This will show your genuine interest and help you connect your experience to their brand ethos.
✨Demonstrate Sales Savvy
Be prepared to discuss specific strategies you've used in previous roles to drive sales and enhance customer experiences. Think about examples where you maximised sales performance or improved service levels. This will highlight your commercial awareness and ability to meet targets.
✨Showcase Your Leadership Skills
As a potential team leader, it’s crucial to demonstrate your leadership abilities. Share examples of how you've motivated a team, resolved conflicts, or implemented new processes. This will illustrate your capability to lead by example and create a positive work environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Practice responses to situations like handling complaints or managing stock issues. This will help you articulate your thought process and decision-making skills effectively during the interview.