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- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Estee Lauder, a leader in prestige beauty with a dynamic culture.
- Benefits: Competitive pay, outstanding training, and career growth opportunities.
- Other info: Diverse environment with a focus on personal development and teamwork.
- Why this job: Be the CEO of your own store and make a real impact.
- Qualifications: Retail experience and strong leadership skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment.
This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in‑store events, exceptional customer relationship management and the leadership of a high performing team.
If you are an ambitious self‑starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all‑round skills needed to progress further within the Beauty Industry.
With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications
- Effective verbal and written communication skills.
- Excellent interpersonal skills.
- Quality customer service skills.
- Skilled at winning people over.
- Results oriented, with high drive to meet objectives and standards.
- Pursue goals beyond what is required or expected of them.
- Senses Others' Development Needs And Bolsters Their Abilities.
- Anticipates, recognizes, and meets customers' needs.
- Handles difficult and tense customer service situations with diplomacy and tact.
- Guides the performance of others while holding them accountable.
- Cultivate and maintain extensive informal networks.
- Models team qualities like respect, helpfulness, and cooperation.
- High attention to detail and organisational skills.
- The ability to work autonomously and contribute to the team.
- Proactive and positive approach to work and tasks.
- Confidentiality, tact, and discretion when dealing with people.
Qualifications / Knowledge
- Retail sales experience.
- Team leadership degree of experience dependent on business/Store size.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Working knowledge of a computerised system including email, Microsoft Excel.
Estee Lauder Boots Speke - Counter Manager employer: The Estée Lauder Companies Inc.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estee Lauder Boots Speke - Counter Manager
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Estee Lauder's values and mission. This will help you connect your experience with what they stand for, making you a more appealing candidate.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or resolved a conflict. Being able to share these experiences will show that you have the skills they're looking for in a Counter Manager.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the role and the company, plus it shows your genuine interest in the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Estee Lauder Boots Speke - Counter Manager
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your leadership experience in your application. We want to see how you've coached and developed teams in the past, so share specific examples that demonstrate your ability to inspire others and achieve results.
Tailor Your Application: Don’t just send a generic CV and cover letter! We’re looking for candidates who understand the role and can connect their experience to our needs. Take the time to customise your application to reflect how you fit the Counter Manager position at Estee Lauder.
Be Results-Oriented: We love candidates who are driven by results! In your application, mention any targets you've met or exceeded in previous roles. This shows us that you have the ambition and focus to succeed in a fast-paced retail environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Know Your Numbers
Before the interview, brush up on your sales figures and any relevant metrics from your previous roles. Being able to discuss how you’ve driven sales or improved customer satisfaction will show that you’re results-oriented and ready to take accountability for your own store.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you coached someone to success or resolved a conflict. This will demonstrate your ability to inspire and develop others, which is key for a Counter Manager role.
✨Understand the Brand
Do your homework on Estee Lauder and its values. Familiarise yourself with their product lines and recent campaigns. Showing genuine enthusiasm for the brand and understanding its market position will help you stand out as a candidate who truly aligns with their vision.
✨Prepare for Customer Scenarios
Anticipate questions about handling difficult customer situations. Think of examples where you’ve turned a negative experience into a positive one. This will highlight your customer service skills and your ability to maintain diplomacy under pressure, which is crucial for this role.