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- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join Estee Lauder, a leader in prestige beauty with a commitment to diversity.
- Benefits: Enjoy competitive pay, outstanding training, and career progression opportunities.
- Why this job: Be the CEO of your store, shaping customer experiences and team success.
- Qualifications: Strong communication, leadership, and customer service skills required; retail experience preferred.
- Other info: This role offers a pathway to a long-term career in the beauty industry.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a dynamic and inspirational Counter Manager to lead, coach, and develop our team of Sales Associates to achieve sales, customer service, and operational targets. The ideal candidate will have proven leadership, coaching, and business management skills gained in a fast-paced retail environment. This role offers an exceptional opportunity to act as the Chief Executive Officer of your store. You will be responsible for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, excellent customer relationship management, and leading a high-performing team.
If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their potential, this could be the perfect role for you and a stepping stone to a long-term career with a leader in prestige beauty. Many of our field executives and senior managers started their careers at the point of sale. This management role, with exposure to business planning, consumer insights, event management, customer relationship management, and front-line marketing, will equip you with versatile skills for further progression within the beauty industry.
We value diversity of thought and people, offering progressive career opportunities, outstanding training and development, and a competitive remuneration and benefits package.
Qualifications:- Effective verbal and written communication skills, with excellent interpersonal abilities.
- Strong customer service skills, skilled at building rapport and winning people over.
- Results-oriented with a high drive to meet objectives and standards.
- Goal-oriented, willing to pursue goals beyond expectations.
- Ability to recognize and support others' development needs.
- Proactive in anticipating, recognizing, and meeting customer needs.
- Capable of handling difficult customer situations with diplomacy and tact.
- Experience in guiding team performance while holding team members accountable.
- Ability to cultivate and maintain extensive informal networks.
- Model qualities like respect, helpfulness, and cooperation.
- High attention to detail and strong organizational skills.
- Ability to work autonomously and as part of a team.
- Positive and proactive approach to work and tasks.
- Discretion, tact, and confidentiality when dealing with people.
- Retail sales experience.
- Experience in team leadership.
- Degree of experience dependent on store size.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Working knowledge of computerized systems, including email and Microsoft Excel.
Estee Lauder Boots Braehead Counter Manager Counter Manager employer: The Estée Lauder Companies Inc.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estee Lauder Boots Braehead Counter Manager Counter Manager
✨Tip Number 1
Familiarise yourself with the Estee Lauder brand and its product range. Understanding the unique selling points of their products will help you engage customers effectively and demonstrate your passion for the brand during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in the past. Be ready to discuss specific situations where you coached team members to achieve their targets or improved team performance.
✨Tip Number 3
Research the latest trends in the beauty industry, particularly in retail management and customer relationship strategies. Being knowledgeable about current market dynamics will demonstrate your commitment to staying ahead in the field.
✨Tip Number 4
Network with professionals in the beauty industry, especially those who have experience with Estee Lauder. Engaging with them can provide valuable insights and potentially lead to referrals that could strengthen your application.
We think you need these skills to ace Estee Lauder Boots Braehead Counter Manager Counter Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership and coaching experience in retail. Use specific examples that demonstrate your ability to achieve sales targets and manage a team effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the beauty industry and your strategic approach to business planning. Mention how your skills align with the role of Counter Manager and your vision for leading a high-performing team.
Showcase Relevant Skills: Emphasise your customer service skills and ability to handle difficult situations with tact. Provide examples of how you've built rapport with customers and supported team members' development needs.
Prepare for Potential Questions: Anticipate questions related to team performance management and strategic planning. Be ready to discuss how you would create an agile business plan and execute impactful in-store events to attract and retain customers.
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Showcase Your Leadership Skills
As a Counter Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on coaching and developing team members to achieve their goals.
✨Understand the Business
Familiarise yourself with Estee Lauder's business model and values. Be ready to discuss how you would create and execute a business plan that aligns with their objectives, including customer recruitment and retention strategies.
✨Highlight Customer Service Excellence
Customer service is key in this role. Prepare to share specific instances where you've gone above and beyond to meet customer needs, and how you handled difficult situations with tact and diplomacy.
✨Demonstrate Results Orientation
Be prepared to discuss your track record of meeting and exceeding sales targets. Use quantifiable achievements to illustrate your results-oriented mindset and how you motivate your team to achieve similar success.
