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For Companies At a Glance
- Tasks: Lead the sales team and ensure exceptional customer service in a vibrant retail environment.
- Company: Join a diverse and inclusive cosmetics brand with a focus on personal growth.
- Benefits: Competitive pay, excellent training, and opportunities for career advancement.
- Other info: Flexible hours including weekends and special events in a fast-paced setting.
- Why this job: Be a key player in creating memorable customer experiences and driving store success.
- Qualifications: Retail experience, strong coaching skills, and a passion for customer service.
The predicted salary is between 24000 - 30000 £ per year.
We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the store. You will use your outstanding coaching and mentoring skills to lead by example, modelling the behaviours that the sales team need to demonstrate in order to provide inspirational, authentic and personalized customer service to achieve all sales and customer service targets.
Responsibilities
- Use retail and cash handling experience to carry out start and end of day cash reconciliation.
- Have responsibility for opening and closing the store on a rota basis.
- Provide coaching and mentoring to the sales team.
- Support store performance and customer service targets.
- Work retail hours including days, nights, weekends and special events.
Qualifications
- Proven retail experience preferably within cosmetics.
- Ability to provide inspirational, authentic and personalized customer service.
- Previous retail operations experience including cash reconciliation and opening/closing the store is desirable.
- Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable.
- Experience with retail point‑of‑sale software.
- Ability to work retail hours including days, nights, weekends and special events in a fast‑paced work environment.
Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview.
Benefits
With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Le Labo FSS Edinburgh Key Holder 15 hours over 3 days employer: The Estée Lauder Companies Inc.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Le Labo FSS Edinburgh Key Holder 15 hours over 3 days
✨Tip Number 1
Get to know the company culture! Before your interview, check out Le Labo's social media and website. This will help you understand their values and how you can fit in, making it easier to connect during your chat.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different situations in-store. Being able to demonstrate your problem-solving skills and customer focus will really impress the hiring team.
✨Tip Number 3
Show off your coaching skills! Be ready to share examples of how you've mentored others in previous roles. Highlighting your ability to inspire and lead a team will make you stand out as a Key Holder.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it there. It shows you're serious about the role and helps us keep track of your application easily.
We think you need these skills to ace Le Labo FSS Edinburgh Key Holder 15 hours over 3 days
Some tips for your application 🫡
Show Your Retail Experience: Make sure to highlight your retail experience, especially in cosmetics. We want to see how you've handled cash reconciliation and store operations before, so don’t hold back on those details!
Emphasise Coaching Skills: Since the role involves mentoring the sales team, let us know about your coaching experiences. Share examples of how you've inspired others to achieve their targets – we love a good success story!
Be Authentic: We’re all about authentic customer service, so make sure your application reflects your personality. Use a friendly tone and let us see the real you – it’ll help us understand how you connect with customers.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Know Your Retail Stuff
Make sure you brush up on your retail experience, especially in cosmetics. Be ready to discuss specific examples of how you've handled cash reconciliation and store operations. This will show that you understand the ins and outs of running a store.
✨Show Off Your Coaching Skills
Since the role involves mentoring the sales team, think of times when you've successfully coached someone. Prepare to share these stories during the interview to demonstrate your ability to inspire and lead others.
✨Be Ready for Customer Service Scenarios
Expect questions about providing exceptional customer service. Think of situations where you went above and beyond for a customer and be ready to explain how you achieved that personalised service.
✨Flexibility is Key
The job requires working various hours, so be prepared to discuss your availability. Show that you're adaptable and willing to work during busy periods, including weekends and special events, to meet the store's needs.