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For Companies At a Glance
- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join a prestigious beauty brand with a focus on growth and development.
- Benefits: Competitive pay, training opportunities, and a chance to shape your own career.
- Why this job: Be the CEO of your own store and make a real impact in retail.
- Qualifications: Proven leadership skills and a passion for coaching others.
- Other info: Diverse culture with excellent career progression opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Description
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.
Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.
You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.
If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.
Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.
With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications
- Effective verbal and written communication skills. Excellent interpersonal skills
- Quality customer service skills. Skilled at winning people over
- Results oriented, with high drive to meet objectives and standards
- Pursue goals beyond what is required or expected of them
- Senses Others\’ Development Needs And Bolsters Their Abilities
- Anticipates, recognizes, and meets customers\’ needs
- Handles difficult and tense customer service situations with diplomacy and tact
- Guides the performance of others while holding them accountable
- Cultivate and maintain extensive informal networks
- Models team qualities like respect, helpfulness, and cooperation
- High attention to detail and organisational skills
- The ability to work autonomously and contribute to the team
- Proactive and positive approach to work and tasks
- Confidentiality, tact, and discretion when dealing with people
Qualifications / Knowledge
- Retail sales experience.
- Teamleadership
- degree of experience dependent on business/Store size.
- Experience in strategic planning and execution
- Ability to develop financial plans and manage resources
- Working knowledge of a computerised system including email, Microsoft Excel
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Counter Manager Counter Manager employer: The Estée Lauder Companies Inc.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Manager Counter Manager
✨Tip Number 1
Network like a pro! Connect with people in the beauty industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your leadership skills! When you get the chance to chat with potential employers, share specific examples of how you've successfully led a team or tackled challenges in a retail environment.
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly through our website and express your interest. A little initiative can go a long way!
✨Tip Number 4
Prepare for interviews by practising common questions related to customer service and team management. Think about how you can demonstrate your results-oriented mindset and ability to meet objectives.
We think you need these skills to ace Counter Manager Counter Manager
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your leadership experience in your application. We want to see how you've inspired and developed teams in the past, so share specific examples that showcase your coaching abilities and results.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to match our job description. Use keywords from the posting to demonstrate that you understand what we’re looking for.
Be Results-Oriented: We’re all about achieving targets, so make sure to include any quantifiable achievements in your application. Whether it’s sales figures or customer satisfaction scores, show us how you’ve gone above and beyond in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Know Your Numbers
As a Counter Manager, you'll need to demonstrate your understanding of sales targets and business metrics. Brush up on key performance indicators relevant to retail, and be ready to discuss how you've met or exceeded these in past roles.
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach. Think of specific examples where you've coached team members to success or resolved conflicts. Highlight your ability to inspire and motivate others, as this is crucial for the role.
✨Customer-Centric Mindset
Be ready to share stories that illustrate your commitment to exceptional customer service. Discuss how you've handled difficult situations with customers and what strategies you used to ensure their satisfaction.
✨Strategic Planning Skills
Since the role involves creating and executing business plans, come prepared with ideas on how you would attract and retain customers. Think about potential in-store events or marketing strategies that could work well in the beauty industry.
