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For Companies At a Glance
- Tasks: Lead the Clinique counter, drive sales, and enhance customer experiences.
- Company: Join Estée Lauder, a leader in personal care and beauty products.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for growth.
- Why this job: Be part of a vibrant team, engage with customers, and represent a prestigious brand.
- Qualifications: Experience in retail, strong communication skills, and a passion for beauty.
- Other info: 30 hours a week, perfect for students seeking part-time work.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Clinique Counter Manager at Boots Llantrisant – 30 hours / 5 days a week. The Counter Lead is responsible for supporting the Brand in driving sales turnover and market share by staying focused on the consumer experience. This role requires delivering brand values, excellent service, and effective local implementation of the brand strategy.
Responsibilities
- Reflect a credible and professional Brand image to all internal and external consumers at all times.
- Maximise sales through selling, excellent service, and retail standards.
- Contribute to efficiencies by adhering to store/Brand/Company procedures and guidelines.
- Understand daily/weekly targets and performance metrics.
- Maintain awareness of additional sales avenues (events, omnichannel, digital channels).
- Monitor competitor activity and identify missed opportunities.
- Utilise social media opportunities to drive the business and protect/enhance the Brand image.
- Deliver the Brand Strategy with an effective local plan; plan and implement local marketing and events aligned to retailer activity.
- Ensure service excellence with continuous improvements to service levels and a focus on a positive consumer experience.
- Act as Brand ambassador; ensure Brand values are represented in store.
- Manage refunds and complaints per Company guidelines and consult with Area Manager when appropriate.
- Use digital tools to keep knowledge up to date.
- Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
- Develop up-to-date product knowledge to provide an industry-leading experience that meets consumer needs.
- Ensure delivery of excellent standards (product, housekeeping, displays, messaging, pricing) at all times.
- Review retail standards daily and maintain them to required standards.
- Ensure deliveries, stock movements, and related administration are completed within agreed Company timeframes.
- Follow auditable processes and take corrective action in areas of risk; fulfill information requests accurately and by deadlines.
- Minimise stock loss by implementing Company Security Policies and Procedures.
- Create and maintain a safe working environment in line with Company and Retailer policies.
- Achieve a minimum overall health & safety audit grade of \”Acceptable\”.
Qualifications
- Experience in a fast-paced retail and/or consumer-facing environment.
- Ability to drive self-development.
- Commercial understanding and awareness of the industry.
- Effective communication, organisation and prioritisation skills.
Job details
- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Sales and Business Development
- Industries: Personal Care Product Manufacturing
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Clinique Counter manager Boots Llantrisant 30 hours/ 5 days a week employer: The Estée Lauder Companies Inc.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinique Counter manager Boots Llantrisant 30 hours/ 5 days a week
✨Tip Number 1
Familiarise yourself with Clinique's brand values and product range. Understanding their ethos will help you convey the brand image effectively during your interactions with customers and management.
✨Tip Number 2
Stay updated on current beauty trends and competitor activities. This knowledge will not only enhance your conversations with customers but also demonstrate your proactive approach to driving sales and improving the consumer experience.
✨Tip Number 3
Leverage social media to showcase your passion for beauty and customer service. Engaging with potential customers online can create a buzz around your application and highlight your ability to drive business through digital channels.
✨Tip Number 4
Prepare to discuss your previous retail experiences and how they relate to the responsibilities of a Counter Manager. Highlight specific examples where you've successfully driven sales or improved customer satisfaction to make a strong impression.
We think you need these skills to ace Clinique Counter manager Boots Llantrisant 30 hours/ 5 days a week
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Clinique Counter Manager. Tailor your application to highlight relevant experience in retail and consumer-facing roles.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in driving sales, delivering excellent customer service, and managing a team. Use specific examples that demonstrate your ability to meet targets and enhance the consumer experience.
Showcase Brand Knowledge: Demonstrate your understanding of Clinique and its brand values in your application. Mention any previous experience with beauty products or knowledge of the industry that aligns with the role.
Craft a Compelling Cover Letter: Write a personalised cover letter that connects your skills and experiences to the job description. Explain why you are passionate about the role and how you can contribute to the success of the Clinique counter at Boots Llantrisant.
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Know the Brand Inside Out
Before your interview, make sure you have a solid understanding of Clinique's brand values and product offerings. Familiarise yourself with their latest products and marketing campaigns, as this will show your genuine interest in the brand and help you align your answers with their ethos.
✨Demonstrate Sales Acumen
Be prepared to discuss your previous experience in driving sales and how you've maximised customer satisfaction in past roles. Use specific examples to illustrate your ability to meet targets and enhance the consumer experience, as this is crucial for the Counter Manager position.
✨Showcase Your Leadership Skills
As a Counter Manager, you'll need to lead a team effectively. Highlight any leadership experiences you have, whether it's managing a team or training new staff. Discuss how you motivate others and ensure excellent service standards are maintained.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding customer complaints and stock management. Think of scenarios where you've successfully handled difficult situations and be ready to explain your thought process and the outcomes.
