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For Companies At a Glance
- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join The Estée Lauder Companies Inc., a leader in prestige beauty.
- Benefits: Enjoy competitive pay, training, and opportunities for career growth.
- Why this job: Be the CEO of your own store and make a real impact.
- Qualifications: Retail experience and strong leadership skills are essential.
- Other info: Perfect for ambitious self-starters looking to grow in the beauty industry.
The predicted salary is between 28800 - 42000 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.
Candidates should have proven leadership, coaching and business management skills gained in a fast-paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.
If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long-term fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.
With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications:
- Effective verbal and written communication skills. Excellent interpersonal skills
- Quality customer service skills. Skilled at winning people over
- Results oriented, with high drive to meet objectives and standards
- Pursue goals beyond what is required or expected of them
- Senses Others' Development Needs And Bolsters Their Abilities
- Anticipates, recognizes, and meets customers' needs
- Handles difficult and tense customer service situations with diplomacy and tact
- Guides the performance of others while holding them accountable
- Cultivate and maintain extensive informal networks
- Models team qualities like respect, helpfulness, and cooperation
- High attention to detail and organisational skills
- The ability to work autonomously and contribute to the team
- Proactive and positive approach to work and tasks
- Confidentiality, tact, and discretion when dealing with people
Qualifications / Knowledge:
- Retail sales experience.
- Team leadership
- Degree of experience dependent on business/Store size.
- Experience in strategic planning and execution
- Ability to develop financial plans and manage resources
- Working knowledge of a computerised system including email, Microsoft Excel
Clinique Boots Covent Garden Counter Manager Counter Manager employer: The Estée Lauder Companies Inc.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinique Boots Covent Garden Counter Manager Counter Manager
✨Tip Number 1
Familiarise yourself with Clinique's product range and brand values. Understanding their offerings and how they position themselves in the beauty market will help you connect with the team and demonstrate your passion during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in a retail environment. Be ready to discuss specific situations where you motivated your team to achieve sales targets or improve customer service.
✨Tip Number 3
Network with current or former employees of The Estée Lauder Companies Inc. to gain insights into the company culture and expectations for the Counter Manager role. This can provide you with valuable information that you can use to tailor your approach.
✨Tip Number 4
Prepare to discuss your strategic planning abilities. Think about how you would create an agile business plan for the counter, including customer recruitment strategies and in-store events that could drive sales and enhance customer relationships.
We think you need these skills to ace Clinique Boots Covent Garden Counter Manager Counter Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail experience, particularly in leadership and team management. Use specific examples that demonstrate your ability to meet sales targets and coach others.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the beauty industry and your leadership style. Mention how you can contribute to the team at Clinique and provide examples of past successes in similar roles.
Showcase Your Communication Skills: Since effective communication is key for this role, ensure your application reflects strong verbal and written skills. Use clear and concise language, and avoid jargon unless it's industry-specific.
Highlight Customer Service Experience: Emphasise your experience in customer service, especially in handling difficult situations with diplomacy. Provide examples of how you've successfully managed customer relationships in the past.
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Show Your Leadership Skills
As a Counter Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on coaching and developing others to achieve their goals.
✨Understand the Brand
Familiarise yourself with Clinique's products and values. Being able to discuss how you align with the brand's mission and how you can contribute to its success will impress the interviewers.
✨Prepare for Customer Scenarios
Expect questions about handling difficult customer situations. Think of specific instances where you've resolved conflicts or improved customer satisfaction, showcasing your diplomacy and tact.
✨Demonstrate Business Acumen
Since this role involves strategic planning and execution, be ready to discuss your experience with business management. Highlight any financial planning or resource management skills you've developed in previous roles.
