At a Glance
- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join a prestigious beauty brand with a focus on growth and development.
- Benefits: Competitive pay, training opportunities, and a chance to grow your career.
- Other info: Diverse culture with excellent career progression opportunities.
- Why this job: Be the CEO of your own store and make a real impact in beauty.
- Qualifications: Retail experience and strong leadership skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment.
This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in‑store events, exceptional customer relationship management and the leadership of a high performing team.
If you are an ambitious self‑starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all‑round skills needed to progress further within the Beauty Industry.
With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications
- Effective verbal and written communication skills.
- Excellent interpersonal skills.
- Quality customer service skills.
- Skilled at winning people over.
- Results oriented, with high drive to meet objectives and standards.
- Pursue goals beyond what is required or expected of them.
- Senses Others' Development Needs And Bolsters Their Abilities.
- Anticipates, recognizes, and meets customers' needs.
- Handles difficult and tense customer service situations with diplomacy and tact.
- Guides the performance of others while holding them accountable.
- Cultivate and maintain extensive informal networks.
- Models team qualities like respect, helpfulness, and cooperation.
- High attention to detail and organisational skills.
- The ability to work autonomously and contribute to the team.
- Proactive and positive approach to work and tasks.
- Confidentiality, tact, and discretion when dealing with people.
Qualifications / Knowledge
- Retail sales experience.
- Team leadership degree of experience dependent on business/Store size.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Working knowledge of a computerised system including email, Microsoft Excel.
HBeauty Chester Estee Lauder Counter Manager 37.5 hours employer: The Estée Lauder Companies Inc.
At HBeauty Chester, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As a Counter Manager, you will not only lead a passionate team but also enjoy extensive training and development opportunities that pave the way for a rewarding career in the beauty industry. With a competitive remuneration package and a commitment to diversity, we empower our employees to thrive and reach their full potential in a dynamic retail environment.
Contact Details:
The Estée Lauder Companies Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land HBeauty Chester Estee Lauder Counter Manager 37.5 hours
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've coached or developed a team. Be ready to share how you’ve tackled challenges and achieved results, as this is key for a Counter Manager role.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips and might even put in a good word for you. Plus, it shows you're proactive and serious about the position.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It’s a great way to reiterate your interest in the role and remind them why you’re the perfect fit.
We think you need these skills to ace HBeauty Chester Estee Lauder Counter Manager 37.5 hours
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight any experience you have in leading teams or coaching others. We want to see how you've inspired your team to achieve targets and how you can bring that energy to our Estee Lauder Counter.
Tailor Your Application:Don’t just send a generic CV! We love it when candidates customise their applications to reflect the job description. Mention specific skills like customer relationship management and strategic planning that align with what we're looking for.
Be Results-Oriented:We’re all about achieving goals, so share examples of how you've met or exceeded objectives in your previous roles. Show us your drive and determination to succeed in a fast-paced retail environment!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Know Your Numbers
Before the interview, brush up on your sales figures and any relevant metrics from your previous roles. Being able to discuss how you’ve driven sales or improved customer satisfaction will show that you’re results-oriented and ready to take accountability for your own store.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you coached someone to success or resolved a conflict. This will demonstrate your ability to guide and develop others, which is crucial for the Counter Manager role.
✨Be Customer-Centric
Think of instances where you went above and beyond for a customer. Be ready to share these stories during the interview to highlight your quality customer service skills and your knack for anticipating customer needs. This will resonate well with their focus on exceptional customer relationship management.
✨Plan for the Future
Since this role involves creating and executing a business plan, come prepared with ideas on how you would attract and retain customers. Discuss potential in-store events or marketing strategies that could elevate the customer experience and drive sales, showing your ambition and strategic thinking.
