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For Companies At a Glance
- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join a prestigious beauty brand with a focus on growth and development.
- Benefits: Competitive pay, training opportunities, and a chance to shape your career.
- Why this job: Be the CEO of your own store and make a real impact in the beauty industry.
- Qualifications: Retail experience, leadership skills, and a passion for coaching others.
- Other info: Diverse culture with excellent career progression opportunities.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.
You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team. If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.
Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications:
- Effective verbal and written communication skills.
- Excellent interpersonal skills.
- Quality customer service skills.
- Skilled at winning people over.
- Results oriented, with high drive to meet objectives and standards.
- Pursue goals beyond what is required or expected of them.
- Senses Others' Development Needs And Bolsters Their Abilities.
- Anticipates, recognizes, and meets customers' needs.
- Handles difficult and tense customer service situations with diplomacy and tact.
- Guides the performance of others while holding them accountable.
- Cultivate and maintain extensive informal networks.
- Models team qualities like respect, helpfulness, and cooperation.
- High attention to detail and organisational skills.
- The ability to work autonomously and contribute to the team.
- Proactive and positive approach to work and tasks.
- Confidentiality, tact, and discretion when dealing with people.
Qualifications / Knowledge:
- Retail sales experience.
- Team leadership.
- Degree of experience dependent on business/store size.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Working knowledge of a computerised system including email, Microsoft Excel.
HBeauty Chester employer: The Estée Lauder Companies Inc.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HBeauty Chester
✨Tip Number 1
Network like a pro! Reach out to your connections in the beauty industry and let them know you're on the hunt for a Counter Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your leadership skills! When you get the chance to chat with potential employers, share specific examples of how you've successfully led a team or improved sales in your previous roles. This will help them see you as the perfect fit for managing their store.
✨Tip Number 3
Be proactive! If you spot a store you love, don’t wait for them to post a job. Pop in, introduce yourself, and express your interest in working with them. This shows initiative and could set you apart from other candidates.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better chance of getting noticed. Plus, it’s super easy to keep track of your applications all in one place!
We think you need these skills to ace HBeauty Chester
Some tips for your application 🫡
Show Off Your Leadership Skills: Make sure to highlight your leadership experience in your application. We want to see how you've coached and developed teams in the past, so share specific examples that demonstrate your ability to inspire others.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our values and can connect their experiences to what we’re looking for.
Be Results-Oriented: We’re all about achieving targets, so make sure to include any quantifiable results from your previous roles. Whether it’s sales figures or customer satisfaction scores, show us how you’ve gone above and beyond to meet objectives.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Know Your Numbers
Before the interview, brush up on your sales figures and any relevant metrics from your previous roles. Being able to discuss how you’ve driven sales or improved customer satisfaction with concrete numbers will impress the interviewers and show that you’re results-oriented.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you coached someone to success or resolved a conflict. This will demonstrate your ability to inspire and develop others, which is key for the Counter Manager role.
✨Understand the Brand
Do your homework on the beauty brand you’re interviewing for. Familiarise yourself with their products, values, and recent campaigns. This knowledge will help you tailor your answers and show genuine interest in the company, making you stand out as a candidate.
✨Prepare for Customer Scenarios
Anticipate questions about handling difficult customer situations. Think of examples where you’ve turned a negative experience into a positive one. This will highlight your customer service skills and your ability to maintain composure under pressure, which is crucial in retail.
