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- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join The Estée Lauder Companies Inc., a leader in prestige beauty.
- Benefits: Competitive pay, training, and opportunities for career growth.
- Why this job: Be the CEO of your own store and make a real impact.
- Qualifications: Strong leadership skills and retail experience required.
- Other info: Diverse culture with excellent development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment.
This is an exceptional opportunity for you to act as Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.
If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.
With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications:
- Effective verbal and written communication skills.
- Excellent interpersonal skills.
- Quality customer service skills.
- Skilled at winning people over.
- Results oriented, with high drive to meet objectives and standards.
- Pursue goals beyond what is required or expected of them.
- Senses others' development needs and bolsters their abilities.
- Anticipates, recognizes, and meets customers' needs.
- Handles difficult and tense customer service situations with diplomacy and tact.
- Guides the performance of others while holding them accountable.
- Cultivate and maintain extensive informal networks.
- Models team qualities like respect, helpfulness, and cooperation.
- High attention to detail and organisational skills.
- The ability to work autonomously and contribute to the team.
- Proactive and positive approach to work and tasks.
- Confidentiality, tact, and discretion when dealing with people.
- Retail sales experience.
- Team leadership.
- Degree of experience dependent on business/store size.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Working knowledge of a computerised system including email, Microsoft Excel.
Counter Manager in Chester employer: The Estée Lauder Companies Inc.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Manager in Chester
✨Tip Number 1
Get to know the company culture! Before your interview, dive into The Estée Lauder Companies' values and mission. This will help you connect your experience with their goals and show that you're not just another candidate.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or resolved a customer issue. We want you to showcase your skills in coaching and business management during the interview.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the role and the company, plus it shows your genuine interest in joining the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to tailor your application to the specific role and highlight your relevant experience.
We think you need these skills to ace Counter Manager in Chester
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your leadership experience in your application. We want to see how you've coached and developed teams in the past, so share specific examples that demonstrate your ability to inspire others and achieve results.
Tailor Your Application: Don’t just send a generic CV and cover letter! We’re looking for candidates who understand the role of a Counter Manager. Take the time to tailor your application to reflect how your skills and experiences align with the job description.
Be Results-Oriented: We love candidates who are driven by results! In your application, mention any targets you’ve met or exceeded in previous roles. This shows us that you have the ambition and focus we’re looking for.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Know Your Products Inside Out
Before the interview, make sure you’re well-versed in La Mer's product range. Understand their unique selling points and how they fit into the beauty market. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or coached others. Highlight specific situations where your leadership made a difference in achieving sales targets or improving customer service. This will demonstrate that you have what it takes to be a Counter Manager.
✨Demonstrate Customer-Centric Thinking
Think about how you can enhance customer experience at the counter. Be ready to discuss strategies for building relationships with customers and handling difficult situations with tact. Showing that you prioritise customer satisfaction will resonate well with the interviewers.
✨Prepare for Business Planning Questions
Since this role involves creating and executing business plans, brush up on your strategic planning skills. Be prepared to discuss how you would approach recruiting and retaining customers, as well as any ideas for impactful in-store events. This will showcase your proactive mindset and readiness for the role.
