At a Glance
- Tasks: Deliver exceptional customer service and create memorable in-store experiences.
- Company: Join the iconic Jo Malone London team in a vibrant boutique environment.
- Benefits: Competitive pay, excellent training, and opportunities for career growth.
- Other info: Flexible hours and a dynamic work environment await you!
- Why this job: Be part of a creative team that celebrates beauty and storytelling.
- Qualifications: Passion for service, creativity, and a friendly attitude are key.
The predicted salary is between 20000 - 25000 £ per year.
Distinctive yet understated. Perfect alone or artfully layered with Fragrance Combining™. Synonymous with gift giving, Jo Malone London is a thoughtful and generous statement, from a small token to the grandest of gifts. Wrapped in our iconic cream and black box, tied with grosgrain ribbon. At Jo Malone London, bringing the brand’s generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity and kindness are key.
In this role you will truly be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London™ to our customers, global colleagues, and corporate clients and media contacts. Creativity is our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help bottle some of their most precious memories. From floral crowns to graffiti artists, chocolate tasting and cocktail master classes, our services and events are the talk of the town.
The primary responsibility is to provide outstanding customer service to each customer and to deliver on service goals. Other responsibilities include, but are not limited to:
- Deliver exceptional customer service
- Maximise sales performance and productivity
- Build collaborative relationships with your colleagues
- Support the execution of in‑store events
- Awareness of stock and inventory
- Maintain high VM standards and work environment
- Be aware of competitor activity and drive an omni‑channel approach
- Adhere to Brand grooming guidelines
- Maintain the high standard of housekeeping
The ideal candidate will be warm, kind and friendly, love to help with a ‘can‑do’ attitude. Will have a passion for service and storytelling whilst being adaptable and versatile. Will be gracious, intelligent, smart and have a groomed, clean and crisp image.
The ability to provide inspirational, authentic and personalized customer service. Ability to work retail hours including days, nights, weekends and special events in a fast‑paced work environment. Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview.
As one of our highly skilled make‑up artists you will combine your creative and technical expertise and passion for people to provide a welcoming, inspirational and personalised in‑store experience which educates and delights our customers. You will also enjoy working as part of a high‑performing team to create impact with in‑store events and to ensure that the store always achieves our high standards of visual merchandising to stand out against our competitors.
If you are a dynamic self‑starter looking for a progressive career opportunity then this could be the perfect role for you and the first step of your career with a leader in prestige beauty. While certification in make‑up artistry and/or previous retail make‑up experience is desirable we also welcome applicants with amateur level experience.
As a leader in prestige beauty with a culture that values diversity of thought and people, we offer excellent training and development and a competitive remuneration and benefits package.
Qualifications:
- While a qualification in make‑up artistry/previous retail make‑up experience is preferred, we welcome applicants with amateur level experience who are able to demonstrate a high level of creative and technical expertise.
- All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalised customer service.
- Ability to work retail hours including days, nights, weekends and special events in a fast‑paced work environment.
- Previous experience with retail point‑of‑sale software.
- Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview.
Jo Malone London - Cheltenham - The Stylist - 11.5hrs over 2 days - permanent employer: The Estée Lauder Companies Inc.
Jo Malone London is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and customer service excellence are at the forefront. Employees enjoy comprehensive training and development opportunities, allowing for personal and professional growth within the prestigious beauty industry. Located in Cheltenham, our boutique offers a unique environment where team members can engage with diverse clientele and participate in exciting in-store events, making every day a rewarding experience.
Contact Details:
The Estée Lauder Companies Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Jo Malone London - Cheltenham - The Stylist - 11.5hrs over 2 days - permanent
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Jo Malone London's fragrances and services. This way, when you chat with potential employers, you can show off your passion and knowledge, making you stand out as a candidate.
✨Tip Number 2
Network like a pro! Attend events or workshops related to beauty and retail. Meeting people in the industry can lead to job opportunities and insider tips. Plus, it’s a great way to showcase your personality and creativity!
✨Tip Number 3
Practice your customer service skills! Role-play scenarios where you provide exceptional service. This will help you feel confident during interviews and demonstrate that you can deliver the warm, kind experience Jo Malone London is known for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us, making it easier to land that dream job at Jo Malone London.
We think you need these skills to ace Jo Malone London - Cheltenham - The Stylist - 11.5hrs over 2 days - permanent
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to sprinkle in a bit of creativity and warmth that reflects the Jo Malone London vibe.
Tailor Your Application:Make sure to tailor your application to the role. Highlight your customer service experience and any creative events you've been part of. We love seeing how your skills align with our values and the role of The Stylist!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to showcase your achievements and experiences effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Jo Malone London. We can’t wait to hear from you!
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Know the Brand Inside Out
Before your interview, dive deep into Jo Malone London's history, values, and product offerings. Familiarise yourself with their signature scents and the concept of Fragrance Combining™. This knowledge will not only impress your interviewers but also show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
Prepare to discuss specific examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond for a customer or created a memorable experience. This role is all about kindness and creativity, so let your personality shine through!
✨Be Ready for Role-Playing Scenarios
Expect to engage in role-playing during the interview, where you might have to demonstrate how you'd handle a customer interaction. Practice scenarios like hosting a wedding consultation or providing a hand and arm massage. This will help you feel more confident and prepared.
✨Dress to Impress
Since grooming and presentation are key at Jo Malone London, make sure you arrive looking polished and professional. Choose an outfit that reflects the brand's aesthetic—think elegant and understated. This will show that you understand the importance of maintaining high standards in both appearance and service.
