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- Tasks: Lead and inspire a team to smash sales targets and deliver top-notch customer service.
- Company: Join The Estée Lauder Companies Inc., a leader in beauty and retail.
- Benefits: Competitive salary, career development, and a vibrant work environment.
- Why this job: Be the CEO of your store and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for coaching and leadership.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Description
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.
Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.
You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.
If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.
Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.
With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications
- Effective verbal and written communication skills. Excellent interpersonal skills
- Quality customer service skills. Skilled at winning people over
- Results oriented, with high drive to meet objectives and standards
- Pursue goals beyond what is required or expected of them
- Senses Others\’ Development Needs And Bolsters Their Abilities
- Anticipates, recognizes, and meets customers\’ needs
- Handles difficult and tense customer service situations with diplomacy and tact
- Guides the performance of others while holding them accountable
- Cultivate and maintain extensive informal networks
- Models team qualities like respect, helpfulness, and cooperation
- High attention to detail and organisational skills
- The ability to work autonomously and contribute to the team
- Proactive and positive approach to work and tasks
- Confidentiality, tact, and discretion when dealing with people
Qualifications / Knowledge
- Retail sales experience.
- Teamleadership
- degree of experience dependent on business/Store size.
- Experience in strategic planning and execution
- Ability to develop financial plans and manage resources
- Working knowledge of a computerised system including email, Microsoft Excel
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Business Manager Boots Brighton 37.5hrs employer: The Estée Lauder Companies Inc.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Manager Boots Brighton 37.5hrs
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on The Estée Lauder Companies. Understanding their values and mission will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Since this role is all about leading and coaching a team, think of specific examples from your past experiences where you've successfully motivated others or achieved sales targets. We want to hear those success stories!
✨Tip Number 3
Show off your customer service skills! Be ready to discuss how you've handled difficult situations with customers in the past. Highlighting your ability to win people over will definitely make you stand out as a candidate.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Business Manager Boots Brighton 37.5hrs
Some tips for your application 🫡
Show Off Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've coached and developed teams in the past, so share specific examples that demonstrate your ability to lead effectively.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Business Manager role. Mention how your skills align with the responsibilities listed, like creating business plans or driving customer engagement.
Be Results-Oriented: We love candidates who are results-driven! In your application, include metrics or achievements that showcase how you’ve met or exceeded targets in previous roles. Numbers speak volumes, so don’t shy away from sharing them!
Apply Through Our Website: Make it easy for us to find your application by applying directly through our website. It streamlines the process and ensures we get all the info we need to consider you for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Know Your Business Inside Out
Before the interview, make sure you understand the business model of The Estée Lauder Companies Inc. Research their values, recent initiatives, and how they engage with customers. This will help you demonstrate your knowledge and show that you're genuinely interested in leading a store like Boots Brighton.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or coached others. Highlight specific situations where your leadership made a difference in achieving sales targets or improving customer service. This will illustrate your capability to be the Chief Executive Officer of the store.
✨Demonstrate Customer-Centric Thinking
Think about how you can enhance the customer experience at Boots. Be ready to discuss innovative ideas for in-store events or customer relationship management strategies. Showing that you can think strategically about customer engagement will set you apart.
✨Be Ready for Scenario Questions
Expect questions that put you in challenging situations, such as handling difficult customers or managing underperforming team members. Prepare your responses using the STAR method (Situation, Task, Action, Result) to clearly articulate how you would handle these scenarios effectively.
