Jo Malone London - Store Manager - Bromley - 37.5 hours- Maternity Leave

Overview

Join the Jo Malone London team as a Boutique Manager at our Bromley store. This 37.5‑hour role focuses on delivering exceptional customer service, driving sales, and creating memorable experiences for our global guests. The position includes a maternity leave option and requires a strong commitment to brand values and team leadership.

Responsibilities

• Deliver exceptional customer service
• Maximise sales performance and productivity
• Team management
• Communicate effectively
• Build collaborative relationships
• Create, organise and execute in‑store events
• Effectively manage stock and inventory
• Maintain high visual merchandising standards and a clean work environment
• Complete any administrative tasks to a high standard and in a timely manner
• Confident to use all online learning tools and reporting systems
• Engage in all internal platforms
• Be aware of competitor activity and drive an omni‑channel approach

Qualifications

• Proven retail management/assistant retail management experience
• Ability to provide inspirational, authentic and personalised customer service
• Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
• Previous retail operations experience including inventory and facilities management and cash reconciliation
• Proven track record of leading a team to achieve sales and customer service targets
• Experience creating and executing in‑store events
• Ability to work retail hours including days, nights, weekends and special events in a fast‑paced work environment
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
• Warm, kind and friendly with a ‘can‑do’ attitude
• Passion for service and storytelling
• Gracious, intelligent, smart
• Groomed, clean and crisp image