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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer service and achieve sales targets.
- Company: Join the prestigious beauty brand, Jo Malone London, at Morleys Brixton.
- Benefits: Enjoy career growth, top-notch training, and a competitive salary package.
- Why this job: Be part of a dynamic retail environment where your leadership makes a real impact.
- Qualifications: Retail management experience and a passion for customer service are essential.
- Other info: Flexible hours and opportunities to create exciting in-store events await you.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.
As Counter Manager at Jo Malone London, you will have total accountability for creating and executing an agile business plan, recruiting and retaining customers, planning events, managing a high‑performing team, and delivering excellent customer service within a fast‑paced retail environment.
Key Responsibilities- Deliver exceptional customer service
- Maximise sales performance and productivity
- Team management
- Communicate effectively
- Build collaborative relationships
- Create, organise and execute in‑store events
- Effectively manage stock and inventory
- Maintain high visual merchandising standards and a safe work environment
- Complete administrative tasks to a high standard and in a timely manner
- Use online learning tools and reporting systems
- Engage in all internal platforms
- Stay informed of competitor activity and drive an omni‑channel approach
- Effective verbal and written communication skills; excellent interpersonal skills
- Quality customer service skills; skilled at winning people over
- Results oriented, high drive to meet objectives and standards
- Pursue goals beyond what is required or expected
- Senses others’ development needs and bolsters their abilities
- Anticipates and meets customers’ needs
- Handles difficult and tense customer service situations with diplomacy and tact
- Guides the performance of others while holding them accountable
- Builds extensive informal networks
- Models team qualities such as respect, helpfulness and cooperation
- High attention to detail and organisational skills
- Works autonomously and contributes to the team
- Proactive and positive approach to work
- Confidentiality, tact and discretion when dealing with people
- Retail sales experience
- Team leadership experience
- Degree of experience dependent on business/Store size
- Strategic planning and execution experience
- Financial planning and resource management skills
- Working knowledge of a computerised system including email and Microsoft Excel
- Warm, kind, friendly and adaptable with a can‑do attitude
- Passion for service and storytelling
- Graced, clean and crisp image
- Proven retail management or assistant retail management experience
- Ability to provide inspirational, authentic and personalised customer service
- Previous business planning experience: setting sales and customer service targets, sales analysis and staff scheduling
- Prior retail operations experience: inventory and facilities management and cash reconciliation
- Track record of leading a team to achieve sales and customer service targets
- Experience of creating and executing in‑store events
- Availability to work retail hours including days, nights, weekends and special events in a fast‑paced work environment
- Ability to provide proof of right to live and work in the UK if invited to interview
Progressive career opportunities, outstanding training and development, a competitive remuneration and benefits package.
LocationOn‑site opportunity at Morleys Brixton.
Division / DepartmentSales.
Reports ToRetail Operations Manager.
ApplicationApply now to join the prestigious beauty industry at Jo Malone London.
Jo Malone London - Morleys Brixton - Counter Manager - 37.5- Maternity Cover employer: The Estée Lauder Companies Inc.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jo Malone London - Morleys Brixton - Counter Manager - 37.5- Maternity Cover
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Jo Malone London's values and mission. This way, you can show how your vibe aligns with theirs, making you a perfect fit for the Counter Manager role.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your leadership skills and customer service experience, as these are key for the position.
✨Tip Number 3
Bring your A-game to the interview! Dress smartly and arrive early. First impressions matter, especially in retail. Show them your warm, friendly personality right from the start!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. Mention something specific from your chat to remind them why you're the best choice for the Counter Manager role.
We think you need these skills to ace Jo Malone London - Morleys Brixton - Counter Manager - 37.5- Maternity Cover
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see your love for customer service and retail, so share any relevant experiences that highlight your passion for creating exceptional customer experiences.
Tailor Your CV: Make sure your CV is tailored specifically for the Counter Manager position. Highlight your team management skills and any experience you have in achieving sales targets. We’re looking for someone who can lead and inspire, so don’t hold back on showcasing your leadership qualities!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we appreciate attention to detail, so ensure there are no typos or grammatical errors – it shows you care!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way to joining our fabulous team!
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Know Your Product Inside Out
Before your interview, make sure you’re familiar with Jo Malone London's products and brand ethos. Understand their fragrances, the stories behind them, and how they connect with customers. This knowledge will help you demonstrate your passion for the brand and your ability to provide exceptional customer service.
✨Showcase Your Leadership Skills
As a Counter Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past. Think about times when you’ve motivated others, resolved conflicts, or achieved sales targets together. Highlighting these experiences will show that you can inspire and develop your team effectively.
✨Prepare for Customer Scenarios
Expect questions about handling difficult customer situations. Think of specific examples where you’ve turned a negative experience into a positive one. This will showcase your diplomacy and tact, which are crucial for maintaining high customer service standards at Jo Malone London.
✨Demonstrate Your Organisational Skills
The role requires strong organisational abilities, so be ready to discuss how you manage stock, plan events, and handle administrative tasks. Share specific strategies you’ve used to stay organised and ensure everything runs smoothly, especially in a fast-paced retail environment.
