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- Tasks: Deliver exceptional customer service and create memorable experiences for visitors.
- Company: Join the iconic Jo Malone London team in a vibrant boutique environment.
- Benefits: Competitive pay, training opportunities, and a fun, creative workplace.
- Why this job: Be part of a brand that values kindness, creativity, and personal growth.
- Qualifications: Passion for service, adaptable, and a friendly attitude are key.
- Other info: Great opportunity for career progression in the beauty industry.
The predicted salary is between 10 - 13 £ per hour.
Distinctive yet understated. Perfect alone or artfully layered with Fragrance Combining™. Synonymous with gift giving, Jo Malone London is a thoughtful and generous statement, from a small token to the grandest of gifts. Wrapped in our iconic cream and black box, tied with grosgrain ribbon.
The Stylist at Jo Malone London brings the brand’s generosity to life within our boutiques through exceptional customer service. Fragrant fun, curiosity and kindness are key. In this role, you will entertain visitors from across the globe and showcase The World of Jo Malone London™ to customers, global colleagues, corporate clients and media contacts. Creativity is our day to day, from signature Hand and Arm massages to hosting wedding consultations where you help bottle some of their most precious memories. Our services and events are the talk of the town.
The primary responsibility is to provide outstanding customer service to each customer and to deliver on service goals. Other responsibilities include:
- Maintaining the store environment
- Operations
- Assisting with opening and closing of the Boutique
- Housekeeping duties
The Stylist will understand their individual sales and service goals.
Responsibilities and tasks:
- Deliver exceptional customer service
- Maximise sales performance and productivity
- Build collaborative relationships with your colleagues
- Support the execution of in-store events
- Awareness of stock and inventory
- Maintain high VM standards and work environment
- Be aware of competitor activity and drive an omni-channel approach
- Adhere to Brand grooming guidelines
- Maintain the high standard of housekeeping
The Ideal Candidate:
The ideal candidate will be warm, kind and friendly, with a ‘can-do’ attitude. They will have a passion for service and storytelling whilst being adaptable and versatile. They will be gracious, intelligent, smart and have a groomed, clean and crisp image. The ability to provide inspirational, authentic and personalized customer service is essential.
Applicants must be able to work retail hours including days, nights, weekends and special events in a fast-paced work environment. Proof of right to live and work in the country is required if invited to attend for interview.
Our Brand:
Our values are trust, respect and humour, applied to everything we do for the benefit of each individual and the company. At Jo Malone London, your continued development is deeply invested in, allowing you to become a fragrance connoisseur. Our unique culture of kindness and creativity fosters a happy working environment where friendships are made and careers are built.
Qualifications:
While a qualification in make-up artistry or previous retail make-up experience is preferred, we welcome applicants with amateur level experience who can demonstrate a high level of creative and technical expertise. All applicants must show the ability to provide inspirational, authentic and personalized customer service. Previous experience with retail point-of-sale software is also beneficial.
o Malone London - Bristol - Lookfantastic - Cabot Circus - The Stylist - 8hrs over 2 days employer: The Estée Lauder Companies Inc.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land o Malone London - Bristol - Lookfantastic - Cabot Circus - The Stylist - 8hrs over 2 days
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Jo Malone London's products and values. This way, when you chat with potential employers, you can show off your passion and knowledge, making you stand out as a candidate.
✨Tip Number 2
Network like a pro! Attend events or workshops related to the beauty industry. Meeting people in person can lead to opportunities that aren’t advertised online. Plus, it’s a great way to showcase your personality and creativity!
✨Tip Number 3
Practice your customer service skills! Role-play scenarios where you provide exceptional service. This will help you feel confident during interviews, especially since delivering outstanding customer service is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll be able to keep track of your application status and any updates directly from us at StudySmarter.
We think you need these skills to ace o Malone London - Bristol - Lookfantastic - Cabot Circus - The Stylist - 8hrs over 2 days
Some tips for your application 🫡
Show Your Personality: When writing your application, let your unique personality shine through! We love candidates who are warm and friendly, just like our brand. Don’t be afraid to share a bit about yourself and why you’re passionate about customer service.
Tailor Your Application: Make sure to tailor your application to the role at Jo Malone London. Highlight any relevant experience in retail or customer service, and mention how you can bring creativity and kindness to our team. We want to see how you fit into our world!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your skills and experiences, making it easier for us to see why you’d be a great fit.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our fabulous team at Jo Malone London!
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Know the Brand Inside Out
Before your interview, dive deep into Jo Malone London's history, values, and product offerings. Familiarise yourself with their signature scents and the concept of Fragrance Combining™. This knowledge will not only impress your interviewers but also show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
Prepare to discuss specific examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond for a customer or created a memorable experience. This role is all about kindness and creativity, so let your personality shine through!
✨Be Ready for Role-Playing Scenarios
Expect to engage in role-playing during the interview, where you might have to demonstrate how you'd handle a customer interaction. Practice scenarios like hosting a wedding consultation or providing a hand and arm massage. This will help you feel more confident and prepared.
✨Dress to Impress
Since the role requires a groomed and crisp image, make sure to dress smartly for your interview. Choose an outfit that reflects the brand's aesthetic while also being comfortable. Remember, first impressions matter, and looking polished will set the right tone.
