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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage a dynamic team in a vibrant retail environment.
- Company: Join the iconic Jo Malone London, known for creativity and kindness.
- Benefits: Enjoy a supportive culture, career development, and become a fragrance expert.
- Why this job: Be the host with the most, creating memorable experiences for customers.
- Qualifications: Retail management experience and a passion for storytelling and service.
- Other info: Work in a fun, fast-paced environment with opportunities for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
Proven retail management/assistant retail management experience. At Jo Malone London, bringing the brand’s generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity and kindness are key. In this role you will truly be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London™ to our customers, global colleagues, and corporate clients and media contacts.
Creativity is our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help people bottle some of their most precious memories. From floral crowns to graffiti artists, chocolate tasting and cocktail master classes, our services and events are the talk of the town. As Boutique Manager, your role will be to elevate these events and draw success from them. You will also be accountable for the smooth running of the store, and ensuring all your team are aligned in the Boutique and Brand vision. The Boutique Manager role also requires you to coach and inspire your team, ensuring development and allowing them to exceed their KPIs, as well as your own.
Responsibilities And Tasks
- Deliver exceptional customer service
- Maximise sales performance and productivity
- Team management
- Communicate effectively
- Build collaborative relationships
- Create, organise and execute in store events
- Effectively manage stock and inventory
- Maintain high VM standards and work environment
- Complete any administrative tasks to a high standard and in a timely manner
- Confident to use all online learning tools and reporting systems
- Engage in all internal platforms
- To be aware of competitor activity and to drive an omni-channel approach
The Ideal Candidate
- The ideal candidate will be warm, kind and friendly, love to help with a ‘can-do’ attitude.
- Will have a passion for service and storytelling whilst being adaptable and versatile.
- Will be gracious, intelligent, smart and have a groomed, clean and crisp image.
- Proven retail management/assistant retail management experience
- The ability to provide inspirational, authentic and personalized customer service
- Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
- Previous retail operations experience including inventory and facilities management and cash reconciliation
- Proven track record of leading a team to achieve sales and customer service targets
- Experience of creating and executing in-store events
- Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview.
Our Brand
The Employee Promise: Our values are trust, respect and humour and we apply these to everything we do for the benefit of each individual and the company. At Jo Malone London your continued development is deeply invested in, you will inevitably become a fragrance connoisseur, awakening the most underplayed of the senses and seeing the world in high definition. Our unique culture of kindness and creativity means not only a happy working environment where friendships are made, but also a supportive and stimulating one where careers are built.
Our company brand is the articulation of who we are—it defines our corporate entity, The Estée Lauder Companies. WE ARE Individuals. We are a bold, diverse community—home to the most creative talent. WE ARE Inventors. We have pushed the boundaries of possibility for 70+ years—together, we are inventing the future of beauty. WE ARE Global Citizens. We are a bold, diverse community—home to the most creative talent.
As a company, we’ve always demonstrated our strong family values, long-term focus on sustainable growth, and commitment to our people, strengths in creativity and innovation, and focus on global citizenship. Now, we’re ready to share and amplify our company brand so that we can build on The Estée Lauder Companies’ leading reputation in the industry.
Together, WE ARE The Estée Lauder Companies.
Jo Malone London - Bristol - Lookfantastic - Cabot Circus - Senior Stylist - 29.5hrs over 5 days employer: The Estée Lauder Companies Inc.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jo Malone London - Bristol - Lookfantastic - Cabot Circus - Senior Stylist - 29.5hrs over 5 days
✨Tip Number 1
Get to know the brand inside out! Dive into Jo Malone London's history, values, and products. When you walk into that interview, you'll not only impress them with your knowledge but also show that you're genuinely passionate about being part of their team.
✨Tip Number 2
Practice your storytelling skills! As a Senior Stylist, you'll need to engage customers with the art of fragrance. Think of personal anecdotes or experiences that highlight your customer service skills and creativity—this will make you stand out during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend events related to Jo Malone London. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Jo Malone London family. Good luck!
We think you need these skills to ace Jo Malone London - Bristol - Lookfantastic - Cabot Circus - Senior Stylist - 29.5hrs over 5 days
Some tips for your application 🫡
Show Your Personality: When writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and creativity in your words.
Tailor Your Application: Make sure to tailor your application to the role. Highlight your retail management experience and any events you've organised. We love seeing how your skills align with our brand's values and vision!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Know the Brand Inside Out
Before your interview, dive deep into Jo Malone London's history, values, and product offerings. Familiarise yourself with their signature services like Fragrance Combining™ and the unique events they host. This knowledge will not only impress but also show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
Prepare to share specific examples of how you've delivered exceptional customer service in previous roles. Think about times when you went above and beyond for a customer or creatively solved a problem. This aligns perfectly with the brand's emphasis on kindness and generosity.
✨Demonstrate Team Leadership Experience
As a Senior Stylist, you'll be expected to inspire and manage a team. Be ready to discuss your leadership style and provide examples of how you've motivated your team to exceed targets. Highlight any experience you have in coaching or developing others.
✨Bring Your Creative Ideas
Jo Malone London values creativity, so come prepared with ideas for in-store events or promotions that could elevate the customer experience. Whether it's a themed event or a new way to showcase products, showing your innovative side can set you apart from other candidates.
