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For Companies At a Glance
- Tasks: Lead a team to drive sales and deliver exceptional customer service.
- Company: Join The Estée Lauder Companies Inc., a leader in beauty and personal care.
- Benefits: Enjoy flexible hours, competitive pay, and employee discounts on products.
- Why this job: Be part of a vibrant team that values creativity and consumer connection.
- Qualifications: Experience in retail or customer service is essential; strong communication skills are a must.
- Other info: This role offers opportunities for personal growth and brand ambassador experiences.
The predicted salary is between 24000 - 36000 £ per year.
Boots Deepdale Preston Aveda 30 hour Counter Manager
Join to apply for the Boots Deepdale Preston Aveda 30 hour Counter Manager role at The Estée Lauder Companies Inc.
Boots Deepdale Preston Aveda 30 hour Counter Manager
2 months ago Be among the first 25 applicants
Join to apply for the Boots Deepdale Preston Aveda 30 hour Counter Manager role at The Estée Lauder Companies Inc.
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Description
The Counter Lead is responsible for supporting their Brand in for supporting the Brand in driving sales turnover and market share through consistently remaining consumer focused.
Description
The Counter Lead is responsible for supporting their Brand in for supporting the Brand in driving sales turnover and market share through consistently remaining consumer focused.
They are accountable for achieving this by
- reflecting a credible and professional Brand image to all internal and external consumers at all times
- maximising sales through selling, providing excellent service and retail standards
- contributing to efficiencies through adhering to store/Brand//Company Procedures and guidelines
- Understand daily/weekly targets
- Ensure personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.
- Keep up to date with competitor activities and missed opportunities
- Effectively social media, leveraging opportunities to drive the business, protect and enhance the Brand image.
- Deliver the Brand Strategy, ensuring the delivery of an effective local plan
- Plan and implement local marketing & events initiatives, aligned to Retailer activity.
- Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mind⁃set and a surprise and delight culture
- Be an Ambassador for the Brand ⁃ lead the way to ensure Brand values are represented and bought to life.
- Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate
- Use digital tools to ensure knowledge is kept up to date
- Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
- Develop up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer\’s needs. Operations
- Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing)
- Review retail standards on a daily basis ensuring they are maintained to the required standard
- Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes
- Ensure that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk
- Ensure all information requests are fulfilled accurately, within deadlines set
- Minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed
- Create and maintain a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to
- Ensures that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of \’Acceptable\’ during audits.
Commerciality
- Manage daily replenishment, taking appropriate action where necessary
- Maximise sales performance by utilising all commercial reports before making commercial decisions
- Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales
- Identify stock package issues, and take corrective action, informing the Area Manager when out of direct control
- Effectively manage all promotions and discounts ensuring they are actioned in line with Company guidelines
- Identify trends and make suggestions to enhance product performance.
Qualifications
- Experience in a fast⁃paced retail and/or consumer facing environment
- Ability to drive self⁃development
- Commercial understanding and awareness of industry
- Effective communication, organisation and prioritisation skills
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Business Development
-
Industries
Personal Care Product Manufacturing
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Boots Deepdale Preston Aveda 30 hour Counter Manager employer: The Estée Lauder Companies Inc.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Boots Deepdale Preston Aveda 30 hour Counter Manager
✨Tip Number 1
Familiarise yourself with Aveda's product range and brand values. Understanding their ethos will help you connect with customers and demonstrate your passion for the brand during any interactions.
✨Tip Number 2
Showcase your retail experience by preparing examples of how you've driven sales or improved customer service in previous roles. Be ready to discuss specific strategies you've implemented that align with the responsibilities of a Counter Manager.
✨Tip Number 3
Network with current or former employees of The Estée Lauder Companies Inc. on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 4
Stay updated on industry trends and competitor activities. Being knowledgeable about the market will not only impress during discussions but also show your commitment to driving sales and enhancing the brand image.
We think you need these skills to ace Boots Deepdale Preston Aveda 30 hour Counter Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Counter Manager position. Highlight key responsibilities and required skills that align with your experience.
Tailor Your CV: Customise your CV to reflect the specific skills and experiences that match the requirements of the role. Emphasise your experience in retail, sales, and customer service, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the brand and your understanding of the beauty industry. Mention how your previous experiences can contribute to driving sales and enhancing customer satisfaction.
Highlight Relevant Achievements: In both your CV and cover letter, include specific examples of past achievements in sales or customer service. Use metrics where possible to demonstrate your impact, such as percentage increases in sales or customer retention rates.
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Know Your Brand
Before the interview, make sure you have a solid understanding of Aveda's brand values and product offerings. Familiarise yourself with their latest campaigns and how they position themselves in the market. This will show your genuine interest and help you align your answers with their brand ethos.
✨Demonstrate Sales Acumen
Be prepared to discuss your previous experience in driving sales and managing retail operations. Highlight specific examples where you've successfully met or exceeded sales targets, and explain the strategies you used to achieve those results. This will demonstrate your commercial awareness and ability to contribute to the company's goals.
✨Showcase Customer Service Skills
As a Counter Manager, providing excellent customer service is crucial. Prepare to share examples of how you've handled customer complaints or difficult situations in the past. Emphasise your ability to create a positive shopping experience and your commitment to resolving issues effectively.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving skills and decision-making abilities. Think about scenarios related to stock management, team leadership, and promotional activities. Practising your responses will help you articulate your thought process clearly during the interview.
