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- Tasks: Lead a team to drive sales and enhance customer experience in a dynamic retail environment.
- Company: Join a well-known brand with a strong focus on consumer satisfaction.
- Benefits: Gain valuable retail experience, competitive pay, and opportunities for personal growth.
- Why this job: Be a brand ambassador and make a real impact on customer loyalty and sales.
- Qualifications: Experience in retail and strong communication skills are essential.
- Other info: Enjoy a fast-paced environment with plenty of opportunities for development.
The predicted salary is between 950 - 1167 £ per month.
The Counter Lead is responsible for supporting their Brand in driving sales turnover and market share through consistently remaining consumer focused, reflecting a credible and professional Brand image to all internal and external consumers at all times.
Key Responsibilities:
- Maximise sales through selling, providing excellent service and retail standards.
- Contribute to efficiencies through adhering to store/Brand/Company Procedures and guidelines.
- Understand daily/weekly targets.
- Keep up to date with competitor activities and missed opportunities.
- Leverage social media opportunities to drive the business and enhance the Brand image.
- Deliver the Brand Strategy, ensuring the delivery of an effective local plan.
- Plan and implement local marketing & events initiatives, aligned to Retailer activity.
- Ensure measures are in place to continually improve service levels, creating a zero consumer complaints mind-set.
- Be an Ambassador for the Brand, ensuring Brand values are represented and brought to life.
- Manage refunds and complaints in line with Company guidelines.
- Use digital tools to ensure knowledge is kept up to date.
- Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
- Develop up to date knowledge of product to ensure an industry leading experience.
- Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing).
- Review retail standards daily to ensure they are maintained.
- Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes.
- Action all auditable processes and administration to Company guidelines.
- Minimise stock loss by ensuring all Company Security Policies and Procedures are followed.
- Create and maintain a safe working environment for consumers.
- Ensure health & safety responsibilities achieve a minimum overall grading of 'Acceptable' during audits.
Commerciality:
- Manage daily replenishment, taking appropriate action where necessary.
- Maximise sales performance by utilising all commercial reports before making decisions.
- Plan and deliver the visual merchandising layout to guidelines and within agreed timescales.
- Identify stock package issues and take corrective action.
- Effectively manage promotions and discounts in line with Company guidelines.
- Identify trends and make suggestions to enhance product performance.
Qualifications:
- Experience in a fast‑paced retail and/or consumer facing environment.
- Ability to drive self‑development.
- Commercial understanding and awareness of industry.
- Effective communication, organisation and prioritisation skills.
Boots Counter Lead Sedley Place Temporary 6 months employer: The Estée Lauder Companies Inc.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Boots Counter Lead Sedley Place Temporary 6 months
✨Tip Number 1
Get to know the brand inside out! Research their values, products, and recent campaigns. This way, when you walk into that interview, you can show them you're not just another candidate – you're a passionate advocate for their brand.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your pitch! Be ready to talk about how your experience aligns with their needs. Use specific examples from your past roles that demonstrate your ability to drive sales and enhance customer experiences.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Boots Counter Lead Sedley Place Temporary 6 months
Some tips for your application 🫡
Show Your Passion for the Brand: When writing your application, let your enthusiasm for the brand shine through. We want to see how you can embody our values and represent us as an ambassador. Share any personal experiences that connect you to the brand or its products!
Highlight Relevant Experience: Make sure to showcase your experience in retail or consumer-facing roles. We’re looking for candidates who understand the fast-paced environment and can drive sales. Use specific examples to demonstrate how you've maximised sales or improved customer service in previous positions.
Be Consumer-Focused: Remember, the role is all about being consumer-focused! In your application, emphasise how you’ve put customers first in past roles. Talk about how you’ve handled complaints or created a positive shopping experience to show us you’re the right fit.
Keep It Professional Yet Personal: While we love a friendly tone, make sure your application maintains a professional edge. Tailor your language to match the job description and keep it concise. Don’t forget to apply through our website for a smoother process!
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Know Your Brand Inside Out
Before the interview, make sure you’re well-versed in the brand’s values and products. Research their latest campaigns and understand how they position themselves in the market. This will help you demonstrate your passion and alignment with the brand during the interview.
✨Showcase Your Sales Savvy
Be prepared to discuss specific examples of how you've driven sales in previous roles. Think about times when you exceeded targets or implemented successful marketing strategies. This will show that you have the commercial awareness needed for the Counter Lead position.
✨Emphasise Customer Focus
Since the role is all about consumer focus, come ready with examples of how you've provided excellent customer service. Share stories where you turned a complaint into a positive experience or went above and beyond to delight a customer.
✨Stay Current with Competitors
Familiarise yourself with what competitors are doing in the market. Be ready to discuss any recent trends or missed opportunities you’ve noticed. This shows that you’re proactive and can contribute to the brand's strategy effectively.