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For Companies At a Glance
- Tasks: Lead a team to drive sales and enhance customer experience in a fast-paced retail environment.
- Company: Join M&S, a trusted brand known for quality and excellent service.
- Benefits: Competitive pay, career growth opportunities, and a vibrant work culture.
- Why this job: Be a key player in shaping customer experiences and driving brand success.
- Qualifications: Experience in retail, strong communication skills, and a passion for customer service.
- Other info: Dynamic role with opportunities to innovate and lead in a supportive team.
The predicted salary is between 24000 - 36000 £ per year.
The Counter Lead is responsible for supporting their Brand in driving sales turnover and market share through consistently remaining consumer focused. Reflecting a credible and professional Brand image to all internal and external consumers at all times.
Key Responsibilities:
- Maximising sales through selling, providing excellent service and retail standards.
- Contributing to efficiencies through adhering to store/Brand/Company Procedures and guidelines.
- Understanding daily/weekly targets.
- Keeping up to date with competitor activities and missed opportunities.
- Effectively using social media, leveraging opportunities to drive the business, protect and enhance the Brand image.
- Delivering the Brand Strategy, ensuring the delivery of an effective local plan.
- Planning and implementing local marketing & events initiatives, aligned to Retailer activity.
- Delivering excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mindset and a surprise and delight culture.
- Being an Ambassador for the Brand — leading the way to ensure Brand values are represented and brought to life.
- Ensuring all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate.
- Using digital tools to ensure knowledge is kept up to date.
- Delivering a consumer recruitment and retention strategy to grow a loyal consumer base.
- Developing up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer's needs.
- Planning to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing).
- Reviewing retail standards on a daily basis ensuring they are maintained to the required standard.
- Ensuring deliveries, stock movements and associated administration are completed within agreed Company timeframes.
- Ensuring that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk.
- Minimising stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed.
- Creating and maintaining a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to.
- Ensuring all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of 'Acceptable' during audits.
Commerciality:
- Managing daily replenishment, taking appropriate action where necessary.
- Maximising sales performance by utilising all commercial reports before making commercial decisions.
- Planning and delivering the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales.
- Identifying stock package issues, and taking corrective action, informing the Area Manager when out of direct control.
- Effectively managing all promotions and discounts ensuring they are actioned in line with Company guidelines.
- Identifying trends and making suggestions to enhance product performance.
Qualifications:
- Experience in a fast‑paced retail and/or consumer facing environment.
- Ability to drive self‑development.
- Commercial understanding and awareness of industry.
- Effective communication, organisation and prioritisation skills.
M&S Bath 37.5hr Assistant Manager Counter Lead employer: The Estée Lauder Companies Inc.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land M&S Bath 37.5hr Assistant Manager Counter Lead
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with M&S's values, products, and recent campaigns. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to sales and customer service. Role-play with a friend or in front of the mirror to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds!
We think you need these skills to ace M&S Bath 37.5hr Assistant Manager Counter Lead
Some tips for your application 🫡
Show Your Passion for the Brand: When writing your application, let your enthusiasm for the brand shine through. We want to see how you can embody our values and represent us as an ambassador. Share specific examples of how you've driven sales or improved customer experiences in previous roles.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in retail and consumer-facing environments. We love seeing how your skills align with the job description, so don’t be shy about showcasing your achievements that relate to driving sales and enhancing service levels.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role. Use bullet points if it helps to make your key skills and experiences stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position right there!
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Know Your Brand Inside Out
Before the interview, make sure you research the brand thoroughly. Understand its values, recent campaigns, and how it positions itself in the market. This will help you demonstrate your passion for the brand and show that you're ready to be an ambassador for it.
✨Showcase Your Sales Savvy
Prepare examples of how you've driven sales in previous roles. Be ready to discuss specific strategies you've used to maximise sales performance and how you’ve contributed to achieving targets. This will highlight your commercial understanding and ability to deliver results.
✨Emphasise Customer Focus
Since the role is all about being consumer-focused, think of instances where you've gone above and beyond for customers. Share stories that illustrate your commitment to excellent service and how you’ve created a positive experience for consumers.
✨Stay Ahead of Competitors
Familiarise yourself with competitor activities and trends in the retail space. Be prepared to discuss what you’ve noticed and how you would leverage this knowledge to enhance the brand's market share. This shows that you’re proactive and aware of the industry landscape.
