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- Tasks: Lead the sales team and ensure exceptional customer service in a vibrant salon environment.
- Company: Aveda Lifestyle Salon and Spa, known for its commitment to diversity and sustainability.
- Benefits: Competitive pay, excellent training, and opportunities for career growth.
- Other info: Flexible hours including nights and weekends, perfect for students seeking dynamic work.
- Why this job: Be a key player in creating memorable customer experiences while developing your leadership skills.
- Qualifications: Retail experience, strong customer service skills, and a passion for cosmetics.
The predicted salary is between 24000 - 30000 £ per year.
We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the store. You will use your outstanding coaching and mentoring skills to lead by example, modelling the behaviours that the sales team need to demonstrate in order to provide inspirational, authentic and personalized customer service to achieve all sales and customer service targets.
Responsibilities
- Use retail and cash handling experience to carry out start and end of day cash reconciliation.
- Have responsibility for opening and closing the store on a rota basis.
- Provide coaching and mentoring to the sales team.
- Support store performance and customer service targets.
- Work retail hours including days, nights, weekends and special events.
Qualifications
- Proven retail experience preferably within cosmetics.
- Ability to provide inspirational, authentic and personalized customer service.
- Previous retail operations experience including cash reconciliation and opening/closing the store is desirable.
- Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable.
- Experience with retail point‑of‑sale software.
- Ability to work retail hours including days, nights, weekends and special events in a fast‑paced work environment.
Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview.
Benefits
With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Aveda Lifestyle Salon and SPA Keyholder employer: The Estée Lauder Companies Inc.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aveda Lifestyle Salon and SPA Keyholder
✨Tip Number 1
Get to know the company culture! Before your interview, check out Aveda's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service scenarios! Since the role is all about providing inspirational and personalised service, think of examples from your past experiences where you've gone above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Show off your coaching skills! Be ready to discuss how you've mentored others in previous roles. Highlight specific instances where your guidance led to improved performance or sales – this will really resonate with the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining the Aveda team. Don’t miss out on this opportunity!
We think you need these skills to ace Aveda Lifestyle Salon and SPA Keyholder
Some tips for your application 🫡
Show Your Retail Experience: Make sure to highlight your retail experience, especially in cosmetics. We want to see how you've handled cash reconciliation and store operations before, so don’t hold back on those details!
Emphasise Coaching Skills: Since you'll be mentoring the sales team, it’s crucial to showcase your coaching skills. Share examples of how you've inspired others to achieve their targets – we love a good success story!
Personalise Your Application: Tailor your application to reflect our values of authentic and personalised customer service. Use language that resonates with us and shows you understand what we’re all about.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to keep track of your application and ensure you don’t miss out on any updates!
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Know Your Retail Stuff
Make sure you brush up on your retail experience, especially in cosmetics. Be ready to share specific examples of how you've handled cash reconciliation and store operations. This will show that you understand the ins and outs of running a store.
✨Show Off Your Coaching Skills
Since the role involves mentoring the sales team, think of times when you've successfully coached someone. Prepare to discuss your approach to inspiring others and how you model the behaviours needed for excellent customer service.
✨Be Ready for Retail Hours
This job requires flexibility with hours, so be prepared to discuss your availability. Mention any previous experience working nights, weekends, or during special events, as this shows you're committed to the role and can handle a fast-paced environment.
✨Demonstrate Customer Service Excellence
Prepare to talk about what 'inspirational, authentic, and personalised customer service' means to you. Have examples ready where you've gone above and beyond for customers, as this aligns perfectly with the company's values.