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- Tasks: Lead the Aveda counter, driving sales and delivering exceptional customer service.
- Company: Join The Estée Lauder Companies Inc., a leader in beauty and personal care.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a brand that values creativity and consumer connection while making an impact.
- Qualifications: Experience in retail or customer-facing roles; strong communication and organisational skills required.
- Other info: Flexible hours available; perfect for students looking to gain valuable experience.
The predicted salary is between 24000 - 36000 £ per year.
Aveda Account Manager – Boots Plymouth Drake Circus – 30H
Join to apply for the Aveda Account Manager – Boots Plymouth Drake Circus – 30H role at The Estée Lauder Companies Inc.
Aveda Account Manager – Boots Plymouth Drake Circus – 30H
1 day ago Be among the first 25 applicants
Join to apply for the Aveda Account Manager – Boots Plymouth Drake Circus – 30H role at The Estée Lauder Companies Inc.
Description
The Counter Lead is responsible for supporting their Brand in for supporting the Brand in driving sales turnover and market share through consistently remaining consumer focused.
Description
The Counter Lead is responsible for supporting their Brand in for supporting the Brand in driving sales turnover and market share through consistently remaining consumer focused.
They are accountable for achieving this by
- reflecting a credible and professional Brand image to all internal and external consumers at all times
- maximising sales through selling, providing excellent service and retail standards
- contributing to efficiencies through adhering to store/Brand//Company Procedures and guidelines
- Understand daily/weekly targets
- Ensure personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.
- Keep up to date with competitor activities and missed opportunities
- Effectively social media, leveraging opportunities to drive the business, protect and enhance the Brand image.
- Deliver the Brand Strategy, ensuring the delivery of an effective local plan
- Plan and implement local marketing & events initiatives, aligned to Retailer activity.
- Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mind⁃set and a surprise and delight culture
- Be an Ambassador for the Brand ⁃ lead the way to ensure Brand values are represented and bought to life.
- Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate
- Use digital tools to ensure knowledge is kept up to date
- Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
- Develop up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer\’s needs. Operations
- Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing)
- Review retail standards on a daily basis ensuring they are maintained to the required standard
- Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes
- Ensure that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk
- Ensure all information requests are fulfilled accurately, within deadlines set
- Minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed
- Create and maintain a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to
- Ensures that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of \’Acceptable\’ during audits.
Commerciality
- Manage daily replenishment, taking appropriate action where necessary
- Maximise sales performance by utilising all commercial reports before making commercial decisions
- Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales
- Identify stock package issues, and take corrective action, informing the Area Manager when out of direct control
- Effectively manage all promotions and discounts ensuring they are actioned in line with Company guidelines
- Identify trends and make suggestions to enhance product performance.
Qualifications
- Experience in a fast⁃paced retail and/or consumer facing environment
- Ability to drive self⁃development
- Commercial understanding and awareness of industry
- Effective communication, organisation and prioritisation skills
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Business Development
-
Industries
Personal Care Product Manufacturing
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Aveda Account Manager - Boots Plymouth Drake Circus - 30H employer: The Estée Lauder Companies Inc.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aveda Account Manager - Boots Plymouth Drake Circus - 30H
✨Tip Number 1
Familiarise yourself with Aveda's brand values and product range. Understanding their ethos and how they position themselves in the market will help you connect with the brand during interviews and discussions.
✨Tip Number 2
Showcase your experience in retail and consumer-facing roles by preparing specific examples of how you've driven sales or improved customer satisfaction in previous positions. This will demonstrate your capability to meet the demands of the role.
✨Tip Number 3
Stay updated on current trends in the beauty and personal care industry, especially those related to Aveda. Being knowledgeable about competitors and market movements can give you an edge in conversations with hiring managers.
✨Tip Number 4
Prepare to discuss how you would implement local marketing initiatives and events that align with Aveda's strategy. Having a few creative ideas ready can show your proactive approach and understanding of the brand's goals.
We think you need these skills to ace Aveda Account Manager - Boots Plymouth Drake Circus - 30H
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Aveda Account Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in retail or consumer-facing roles. Provide specific examples of how you've driven sales, managed teams, or improved customer service in previous positions.
Showcase Your Brand Knowledge: Demonstrate your understanding of Aveda as a brand. Mention any relevant knowledge about their products, values, and market positioning. This shows your genuine interest in the role and the company.
Craft a Compelling Cover Letter: Write a personalised cover letter that not only outlines your qualifications but also conveys your passion for the beauty industry and your commitment to delivering excellent customer service. Make it engaging and reflective of your personality.
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Know Your Brand
Before the interview, make sure you have a solid understanding of Aveda's brand values and product offerings. Familiarise yourself with their latest campaigns and how they position themselves in the market. This will show your genuine interest and help you align your answers with their brand ethos.
✨Demonstrate Sales Acumen
Be prepared to discuss your previous sales experiences and how you've driven sales in past roles. Use specific examples to illustrate your ability to meet targets and enhance customer satisfaction. Highlight any strategies you've implemented that led to increased sales or improved customer loyalty.
✨Showcase Your Communication Skills
As an Account Manager, effective communication is key. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you handle customer complaints and ensure a positive experience, as this will be crucial for the role.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and how you would handle specific scenarios related to retail operations. Think of examples where you've successfully managed stock issues, visual merchandising, or team dynamics, and be ready to share these during the interview.
