Aveda Account Manager - Boots Bournemouth Castle point - 30H

The Counter Lead is responsible for supporting their Brand in driving sales turnover and market share through consistently remaining consumer focused. They are accountable for achieving this by:

• Reflecting a credible and professional Brand image to all internal and external consumers at all times
• Maximising sales through selling, providing excellent service and retail standards
• Contributing to efficiencies through adhering to store/Brand/Company Procedures and guidelines
• Understanding daily/weekly targets
• Ensuring personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.
• Keeping up to date with competitor activities and missed opportunities
• Effectively using social media, leveraging opportunities to drive the business, protect and enhance the Brand image
• Delivering the Brand Strategy, ensuring the delivery of an effective local plan
• Planning and implementing local marketing & events initiatives, aligned to Retailer activity
• Delivering excellence in service execution by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mindset and a surprise and delight culture
• Being an Ambassador for the Brand - leading the way to ensure Brand values are represented and brought to life
• Managing refunds and complaints in line with Company guidelines, informing/consulting with the Area Manager where appropriate
• Using digital tools to keep knowledge up to date
• Delivering consumer recruitment and retention strategies to grow a loyal consumer base
• Developing up-to-date product knowledge to ensure an industry-leading experience and that the product meets consumer needs
• Planning to ensure delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing)
• Reviewing retail standards daily to ensure they are maintained to the required standard
• Ensuring deliveries, stock movements, and associated administration are completed within agreed timeframes
• Ensuring all auditable processes and administration are followed according to Company guidelines and taking corrective actions where needed
• Fulfilling all information requests accurately and within deadlines
• Minimising stock loss by following all Security Policies and Procedures
• Creating and maintaining a safe environment for consumers, adhering to Company and Retailer Policies and Procedures
• Ensuring all health & safety responsibilities and operational activities achieve at least an 'Acceptable' grade during audits
• Managing daily replenishment, taking appropriate action as needed
• Maximising sales performance using all commercial reports for decision-making
• Planning and delivering visual merchandising layouts according to guidelines and timelines
• Identifying stock issues and taking corrective actions, informing the Area Manager when necessary
• Managing promotions and discounts in line with Company guidelines
• Identifying trends and suggesting ways to enhance product performance

Qualifications:

• Experience in a fast-paced retail and/or consumer-facing environment
• Ability to drive self-development
• Commercial understanding and awareness of industry
• Effective communication, organization, and prioritization skills

Employment type: Full-time

Job function: Sales and Business Development

Industries: Personal Care Product Manufacturing