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For Companies At a Glance
- Tasks: Lead sales and education teams to achieve targets and enhance customer experiences.
- Company: Join The Estée Lauder Companies, a leader in beauty and luxury brands.
- Benefits: Enjoy flexible hours, travel opportunities, and a vibrant team culture.
- Why this job: Be part of a dynamic environment that values teamwork and personal growth.
- Qualifications: 5+ years in retail management with strong leadership and sales skills required.
- Other info: Must be willing to travel and work evenings and weekends.
The predicted salary is between 43200 - 72000 £ per year.
Description
The Area Sales & Education Manager (ASEM) is accountable for the overall performance within a designated area. This role leads the Point of Sale (POS) Management teams, driving sales, operations, and consumer service excellence. The ASEM ensures the implementation of the commercial strategy at the local level, coaching POS management to achieve KPIs, while cultivating a customer-centric, performance-driven culture.
Sales & Service Management:
- Set and achieve sales and profitability targets for the area by managing POS performance and ensuring alignment with brand objectives.
- Lead and engage the POS management teams to meet their targets through regular communication and development opportunities.
- Monitor KPIs to ensure that commercial targets are met and take corrective actions when necessary.
- Collaborate with internal teams and retail partners to create and execute strategies that drive traffic and conversion while maintaining brand values.
Team Leadership & Development:
- Lead, coach, and develop POS management teams, ensuring that they have the skills and resources to meet business objectives.
- Foster a culture of accountability, teamwork, and high performance.
- Conduct regular performance reviews, setting clear goals and providing feedback based on KPIs and operational success.
- Build a talent pipeline, identifying key roles and providing training and development opportunities for team members.
- Ensure that POS management teams adhere to company policies and maintain high standards of customer service, with a focus on consumer recruitment and retention strategies.
Brand & Consumer Engagement:
- Champion the brand\’s values and ensure they are consistently represented at every POSlocation.
- Lead the POS management team in delivering exceptional consumer experiences, focusing on service excellence, product knowledge, and brand engagement.
- Act as the brand ambassador, promoting brand identity and ensuring it resonates with customers through all points of interaction.
Qualifications
What you will need to be successful in this role:
- Strong leadership capabilities, with a proven ability to inspire and develop high-performing teams.
- Experience in retail management, with a focus on sales, service, and team leadership.
- Strong business acumen and the ability to interpret sales data and adjust strategies accordingly.
- Excellent communication and interpersonal skills to manage relationships with internal and external stakeholders.
- A passion for delivering exceptional customer service and driving business results.
- Ability to travel across the area and work flexible hours, including evenings and weekends.
Qualifications:
- Minimum of 5 years of experience in retail management, with a strong background in sales, service, and team development.
- Proven experience managing large teams, multi-site operations, and driving performance.
- A track record of delivering results through strategic planning and execution.
- Strong organizational skills and ability to manage multiple priorities.
- A background in business, retail management, or a related field is preferred.
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The Estée Lauder Companies Area Sales & Education Manager (North) - Le Labo, Frederic Malle & Kilian employer: The Estée Lauder Companies
Contact Detail:
The Estée Lauder Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land The Estée Lauder Companies Area Sales & Education Manager (North) - Le Labo, Frederic Malle & Kilian
✨Tip Number 1
Familiarise yourself with the brands you'll be managing, like Le Labo and Frederic Malle. Understanding their unique selling points and customer engagement strategies will help you demonstrate your passion and knowledge during interviews.
✨Tip Number 2
Network with current or former employees of The Estée Lauder Companies. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your leadership style and team management experience.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven sales and improved team performance in previous roles. Use metrics and KPIs to illustrate your success, as this aligns with the job's focus on achieving commercial targets.
✨Tip Number 4
Showcase your ability to adapt strategies based on sales data. Be ready to explain how you've used analytics to inform decision-making in past positions, as this is crucial for the Area Sales & Education Manager role.
We think you need these skills to ace The Estée Lauder Companies Area Sales & Education Manager (North) - Le Labo, Frederic Malle & Kilian
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, sales, and team leadership. Use specific examples that demonstrate your ability to meet KPIs and drive performance.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the brand and your understanding of its values. Discuss how your leadership style aligns with the company's culture and how you can contribute to their success.
Showcase Your Achievements: Quantify your achievements in previous roles. For instance, mention how you successfully led a team to exceed sales targets or improved customer service ratings. This will help illustrate your capability to deliver results.
Prepare for Interviews: Research common interview questions for sales and education manager roles. Be ready to discuss your leadership experiences and how you've developed teams in the past. Prepare examples that showcase your strategic thinking and problem-solving skills.
How to prepare for a job interview at The Estée Lauder Companies
✨Showcase Your Leadership Skills
As the Area Sales & Education Manager, you'll need to demonstrate strong leadership capabilities. Prepare examples of how you've inspired and developed high-performing teams in your previous roles. Highlight specific instances where your leadership directly contributed to achieving sales targets.
✨Know Your Numbers
Familiarise yourself with key performance indicators (KPIs) relevant to retail management. Be ready to discuss how you interpret sales data and adjust strategies accordingly. This will show your business acumen and ability to drive results.
✨Emphasise Customer Service Excellence
This role requires a passion for delivering exceptional customer service. Prepare to discuss your approach to creating outstanding consumer experiences and how you've successfully implemented consumer recruitment and retention strategies in the past.
✨Demonstrate Team Development Experience
Be prepared to talk about your experience in coaching and developing teams. Share specific examples of how you've conducted performance reviews, set clear goals, and provided feedback that led to improved team performance and accountability.
