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- Tasks: Lead sales and education for Clinique, La Mer, Origins & Dr Jart+ in Oxford and Milton Keynes.
- Company: Join Estée Lauder, a leader in skincare with over 55 years of dermatological expertise.
- Benefits: Enjoy flexible hours, team development opportunities, and a vibrant work culture.
- Why this job: Be part of a dynamic team that champions exceptional customer experiences and brand values.
- Qualifications: 5+ years in retail management with strong leadership and sales skills required.
- Other info: Must be willing to travel and work evenings and weekends.
The predicted salary is between 36000 - 60000 £ per year.
Description
The Area Sales & Education Manager (ASEM) is accountable for the overall performance within a designated area. This role leads the Point of Sale (POS) Management teams, driving sales, operations, and consumer service excellence. The ASEM ensures the implementation of the commercial strategy at the local level, coaching POS management to achieve KPIs, while cultivating a customer-centric, performance-driven culture. This role will be looking after Clinique, La Mer, Origins & Dr Jart+ for the Oxford, Milton Keynes and surrounding areas.
About Clinique:
Clinique\’s promise is to create great looking skin for everyone. Born out of a Dermatologist office, Clinique are the leading authority in the Active Derm category with diagnostics, built on 55+ years of dermatological research and products that deliver clinical results clients will see and feel instantly, and over time.
About La Mer:
La Mer\’s prestige skin care journey beganwhen Dr. Max Huber suffered burns in a lab accident and was inspired to create his own destiny. Aerospace Physicist by day, star-gazer and dreamer by night, he hoped to unlock the legendary revitalizing powers of the sea he held so dear. 6,000 experiments and 12 years of searching led to the epiphany of a lifetime – a fermentation process that transformed sea kelp and other pure ingredients into Miracle Broth. This renewing elixir at the heart of Crème de la Mer would finally transform the look of his skin.
About the role:
Sales & Service Management:
- Set and achieve sales and profitability targets for the area by managing POS performance and ensuring alignment with brand objectives.
- Lead and engage the POS management teams to meet their targets through regular communication and development opportunities.
- Monitor KPIs to ensure that commercial targets are met and take corrective actions when necessary.
- Collaborate with internal teams and retail partners to create and execute strategies that drive traffic and conversion while maintaining brand values.
Team Leadership & Development:
- Lead, coach, and develop POS management teams, ensuring that they have the skills and resources to meet business objectives.
- Foster a culture of accountability, teamwork, and high performance.
- Conduct regular performance reviews, setting clear goals and providing feedback based on KPIs and operational success.
- Build a talent pipeline, identifying key roles and providing training and development opportunities for team members.
- Ensure that POS management teams adhere to company policies and maintain high standards of customer service, with a focus on consumer recruitment and retention strategies.
Brand & Consumer Engagement:
- Champion the brand\’s values and ensure they are consistently represented at every POSlocation.
- Lead the POS management team in delivering exceptional consumer experiences, focusing on service excellence, product knowledge, and brand engagement.
- Act as the brand ambassador, promoting brand identity and ensuring it resonates with customers through all points of interaction.
Qualifications
What you will need to be successful in this role:
- Strong leadership capabilities, with a proven ability to inspire and develop high-performing teams.
- Experience in retail management, with a focus on sales, service, and team leadership.
- Strong business acumen and the ability to interpret sales data and adjust strategies accordingly.
- Excellent communication and interpersonal skills to manage relationships with internal and external stakeholders.
- A passion for delivering exceptional customer service and driving business results.
- Ability to travel across the area and work flexible hours, including evenings and weekends.
Qualifications:
- Minimum of 5 years of experience in retail management, with a strong background in sales, service, and team development.
- Proven experience managing large teams, multi-site operations, and driving performance.
- A track record of delivering results through strategic planning and execution.
- Strong organizational skills and ability to manage multiple priorities.
- A background in business, retail management, or a related field is preferred.
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The Estée Lauder Companies Area Sales and Education Manager - Oxford & Milton Keynes - Clinique, La employer: The Estée Lauder Companies
Contact Detail:
The Estée Lauder Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land The Estée Lauder Companies Area Sales and Education Manager - Oxford & Milton Keynes - Clinique, La
✨Tip Number 1
Familiarise yourself with the brands you'll be managing, like Clinique and La Mer. Understanding their unique selling points and customer demographics will help you demonstrate your passion and knowledge during interviews.
✨Tip Number 2
Network with current or former employees of The Estée Lauder Companies. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven sales and developed teams in previous roles. Highlighting your leadership capabilities and results-driven approach will resonate well with the hiring managers.
✨Tip Number 4
Stay updated on the latest trends in retail management and consumer engagement strategies. Being able to discuss current industry trends will show your commitment to continuous learning and your ability to adapt to changing market conditions.
We think you need these skills to ace The Estée Lauder Companies Area Sales and Education Manager - Oxford & Milton Keynes - Clinique, La
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in retail management, sales, and team leadership. Emphasise any achievements that demonstrate your ability to drive performance and meet KPIs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the brands you will be managing, such as Clinique and La Mer. Discuss how your leadership style aligns with their values and how you can contribute to their success in the Oxford and Milton Keynes areas.
Highlight Relevant Experience: In your application, focus on specific examples from your past roles that demonstrate your ability to lead teams, manage multiple sites, and achieve sales targets. Use metrics where possible to quantify your successes.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your interpersonal skills. Mention experiences where you successfully managed relationships with stakeholders or led teams through effective communication.
How to prepare for a job interview at The Estée Lauder Companies
✨Showcase Your Leadership Skills
As an Area Sales and Education Manager, strong leadership is key. Be prepared to share specific examples of how you've successfully led teams in the past, focusing on your ability to inspire and develop high-performing individuals.
✨Demonstrate Your Business Acumen
Familiarise yourself with sales data and KPIs relevant to the role. During the interview, discuss how you've used data to inform your strategies and drive performance in previous positions.
✨Emphasise Customer Service Excellence
This role requires a passion for exceptional customer service. Prepare to discuss how you've implemented consumer recruitment and retention strategies, and how you ensure high standards of service at every point of sale.
✨Align with Brand Values
Clinique and La Mer have strong brand identities. Research their values and be ready to explain how you would champion these in your role. Share examples of how you've represented brand values in your previous work.
