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- Tasks: Lead sales and education for Estee Lauder and Tom Ford brands, driving performance and customer service.
- Company: Join a global leader in beauty, known for innovation and quality products.
- Benefits: Enjoy flexible hours, travel opportunities, and a vibrant team culture.
- Why this job: Be a brand ambassador, inspire teams, and make a real impact in the beauty industry.
- Qualifications: 5+ years in retail management with strong leadership and sales skills required.
- Other info: Must be willing to work evenings and weekends; travel across the area is essential.
The predicted salary is between 36000 - 60000 £ per year.
Description
The Area Sales & Education Manager (ASEM) is accountable for the overall performance within a designated area. This role leads the Point of Sale (POS) Management teams, driving sales, operations, and consumer service excellence. The ASEM ensures the implementation of the commercial strategy at the local level, coaching POS management to achieve KPIs, while cultivating a customer-centric, performance-driven culture.
Sales & Service Management:
- Set and achieve sales and profitability targets for the area by managing POS performance and ensuring alignment with brand objectives.
- Lead and engage the POS management teams to meet their targets through regular communication and development opportunities.
- Monitor KPIs to ensure that commercial targets are met and take corrective actions when necessary.
- Collaborate with internal teams and retail partners to create and execute strategies that drive traffic and conversion while maintaining brand values.
Team Leadership & Development:
- Lead, coach, and develop POS management teams, ensuring that they have the skills and resources to meet business objectives.
- Foster a culture of accountability, teamwork, and high performance.
- Conduct regular performance reviews, setting clear goals and providing feedback based on KPIs and operational success.
- Build a talent pipeline, identifying key roles and providing training and development opportunities for team members.
- Ensure that POS management teams adhere to company policies and maintain high standards of customer service, with a focus on consumer recruitment and retention strategies.
Brand & Consumer Engagement:
- Champion the brand\’s values and ensure they are consistently represented at every POSlocation.
- Lead the POS management team in delivering exceptional consumer experiences, focusing on service excellence, product knowledge, and brand engagement.
- Act as the brand ambassador, promoting brand identity and ensuring it resonates with customers through all points of interaction.
Skills and Qualifications
What you will need to be successful in this role:
- Strong leadership capabilities, with a proven ability to inspire and develop high-performing teams.
- Experience in retail management, with a focus on sales, service, and team leadership.
- Strong business acumen and the ability to interpret sales data and adjust strategies accordingly.
- Excellent communication and interpersonal skills to manage relationships with internal and external stakeholders.
- A passion for delivering exceptional customer service and driving business results.
- Ability to travel across the area and work flexible hours, including evenings and weekends.
Qualifications:
- Minimum of 5 years of experience in retail management, with a strong background in sales, service, and team development.
- Proven experience managing large teams, multi-site operations, and driving performance.
- A track record of delivering results through strategic planning and execution.
- Strong organizational skills and ability to manage multiple priorities.
- A background in business, retail management, or a related field is preferred.
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The Estée Lauder Companies Area Sales and Education Manager [Estee Lauder and Tom Ford Brands] - Cam employer: The Estée Lauder Companies
Contact Detail:
The Estée Lauder Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land The Estée Lauder Companies Area Sales and Education Manager [Estee Lauder and Tom Ford Brands] - Cam
✨Tip Number 1
Familiarise yourself with the Estée Lauder and Tom Ford brands. Understanding their values, product lines, and customer engagement strategies will help you demonstrate your passion for the brands during interviews.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven sales and developed teams in previous roles. Highlighting measurable outcomes will showcase your ability to meet KPIs and lead effectively.
✨Tip Number 4
Stay updated on retail trends and consumer behaviour, especially in the beauty industry. Being knowledgeable about current market dynamics will allow you to speak confidently about strategies to drive traffic and conversion.
We think you need these skills to ace The Estée Lauder Companies Area Sales and Education Manager [Estee Lauder and Tom Ford Brands] - Cam
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, sales, and team leadership. Use specific examples that demonstrate your ability to meet KPIs and drive performance.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the Estée Lauder brands and how your leadership style aligns with their values. Mention specific achievements that showcase your ability to inspire teams and deliver results.
Highlight Relevant Skills: Emphasise your strong communication and interpersonal skills, as well as your business acumen. Provide examples of how you've successfully managed relationships with stakeholders and adapted strategies based on sales data.
Showcase Your Customer Service Focus: Illustrate your commitment to exceptional customer service by sharing experiences where you improved consumer engagement or retention. This will demonstrate your alignment with the brand's focus on delivering outstanding consumer experiences.
How to prepare for a job interview at The Estée Lauder Companies
✨Showcase Your Leadership Skills
As an Area Sales and Education Manager, strong leadership is key. Be prepared to share specific examples of how you've inspired and developed high-performing teams in your previous roles. Highlight any successful strategies you've implemented to drive team performance.
✨Demonstrate Your Business Acumen
Familiarise yourself with the sales data relevant to the role. During the interview, discuss how you interpret sales figures and adjust strategies accordingly. This will show that you understand the commercial aspects of the position and can contribute to achieving sales targets.
✨Emphasise Customer Service Excellence
The role requires a passion for delivering exceptional customer service. Prepare to discuss how you've previously enhanced customer experiences and driven consumer engagement. Share any initiatives you've led that improved customer satisfaction or retention.
✨Prepare for Team Development Questions
Expect questions about how you would coach and develop POS management teams. Think about your approach to conducting performance reviews and setting clear goals. Be ready to explain how you foster a culture of accountability and teamwork within your teams.
