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- Tasks: Deliver exceptional customer service and create memorable experiences for visitors.
- Company: Join Jo Malone London, a leader in prestige beauty known for creativity and kindness.
- Benefits: Enjoy flexible part-time hours, excellent training, and a supportive work culture.
- Why this job: Be part of a dynamic team that values creativity and personal growth while making lasting connections.
- Qualifications: No prior experience required; just bring your passion for service and a friendly attitude.
- Other info: Work in a vibrant environment with opportunities for career progression.
At Jo Malone London, bringing the brand's generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity and kindness are key. In this role you will truly be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London to our customers, global colleagues, and corporate clients and media contacts. Creativity is our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help bottle some of their most precious memories. From floral crowns to graffiti artists, chocolate tasting and cocktail master classes, our services and events are the talk of the town.
The primary responsibility is to provide outstanding customer service to each customer and to deliver on service goals. Other responsibilities include, but are not limited to, maintaining the store environment, operations, assisting with opening and closing of the Boutique and housekeeping duties. The Stylist will understand their individual sales and service goals.
- Deliver exceptional customer service
- Maximise sales performance and productivity
- Build collaborative relationships with your colleagues
- Support the execution of in-store events
- Awareness of stock and inventory
- Maintain high VM standards and work environment
- To be aware of competitor activity and to drive an omni-channel approach
- Adhere to Brand grooming guidelines
- Maintain the high standard of housekeeping
The ideal candidate will be warm, kind and friendly, love to help with a ‘can-do’ attitude. Will have a passion for service and storytelling whilst being adaptable and versatile. Will be gracious, intelligent, smart and have a groomed, clean and crisp image.
The ability to provide inspirational, authentic and personalized customer service. Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment. Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview.
Our values are trust, respect and humour and we apply these to everything we do for the benefit of each individual and the company. At Jo Malone London your continued development is deeply invested in, you will inevitably become a fragrance connoisseur, awakening the most underplayed of the senses and seeing the world in high definition. Our unique culture of kindness and creativity means not only a happy working environment where friendships are made, but also a supportive and stimulating one where careers are built.
While a qualification in make-up artistry/previous retail make up experience is preferred, we welcome applicants with amateur level experience who are able to demonstrate a high level of creative and technical expertise. All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service. Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment. Previous experience with retail point-of-sale software. Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview.
Jo Malone London - Oxford - Stylist - 12hrs / 2days / part time employer: The Estée Lauder Companies Inc.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jo Malone London - Oxford - Stylist - 12hrs / 2days / part time
✨Tip Number 1
Familiarise yourself with Jo Malone London's products and services. Understanding the brand's unique offerings, such as their signature fragrances and in-store experiences, will help you engage customers effectively and showcase your passion during the interview.
✨Tip Number 2
Demonstrate your customer service skills by sharing specific examples from your past experiences. Highlight situations where you went above and beyond to create memorable experiences for customers, as this aligns perfectly with the role's focus on exceptional service.
✨Tip Number 3
Network with current or former employees of Jo Malone London. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate who truly understands the brand.
✨Tip Number 4
Prepare to discuss your adaptability and creativity. The role requires a dynamic approach to customer interactions and events, so be ready to share how you've successfully adapted to different situations and brought creative ideas to life in previous roles.
We think you need these skills to ace Jo Malone London - Oxford - Stylist - 12hrs / 2days / part time
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Stylist position at Jo Malone London. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Customer Service Skills: Since exceptional customer service is paramount, provide specific examples in your application that demonstrate your ability to deliver outstanding service and build relationships with customers.
Highlight Creativity and Adaptability: Mention any experiences that showcase your creativity and adaptability, especially in a retail environment. This could include events you've hosted or unique ways you've engaged customers.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Show Your Passion for Customer Service
During the interview, express your enthusiasm for providing exceptional customer service. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this aligns perfectly with the values of Jo Malone London.
✨Demonstrate Creativity
Since creativity is a key aspect of the Stylist role, be prepared to discuss how you can bring innovative ideas to the table. Think about past experiences where you've used creativity to enhance customer experiences or events.
✨Familiarise Yourself with the Brand
Research Jo Malone London and its products thoroughly before the interview. Understanding the brand's ethos, product range, and recent events will show your genuine interest and help you answer questions more effectively.
✨Prepare for Role-Playing Scenarios
Be ready for potential role-playing scenarios during the interview. Practice how you would engage with a customer, showcase products, or handle a difficult situation, as this will demonstrate your ability to provide personalised service.