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- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join The Estée Lauder Companies Inc., a leader in prestige beauty.
- Benefits: Enjoy competitive pay, training opportunities, and a diverse work culture.
- Why this job: Be the CEO of your own store and kickstart a fulfilling career in beauty.
- Qualifications: Retail experience and strong leadership skills are essential.
- Other info: This role offers exposure to business planning and customer relationship management.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Flannels Liverpool – Counter Manager role at The Estée Lauder Companies Inc.
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Join to apply for the Flannels Liverpool – Counter Manager role at The Estée Lauder Companies Inc.
Description
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.
Description
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.
Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.
You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in⁃store events, exceptional customer relationship management and the leadership of a high performing team.
If you are an ambitious self⁃starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.
Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all⁃round skills needed to progress further within the Beauty Industry.
With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications
⁃ Effective verbal and written communication skills. Excellent interpersonal skills
⁃ Quality customer service skills. Skilled at winning people over
⁃ Results oriented, with high drive to meet objectives and standards
⁃ Pursue goals beyond what is required or expected of them
⁃ Senses Others\’ Development Needs And Bolsters Their Abilities
⁃ Anticipates, recognizes, and meets customers\’ needs
⁃ Handles difficult and tense customer service situations with diplomacy and tact
⁃ Guides the performance of others while holding them accountable
⁃ Cultivate and maintain extensive informal networks
⁃ Models team qualities like respect, helpfulness, and cooperation
⁃ High attention to detail and organisational skills
⁃ The ability to work autonomously and contribute to the team
⁃ Proactive and positive approach to work and tasks
⁃ Confidentiality, tact, and discretion when dealing with people Qualifications / Knowledge
⁃ Retail sales experience.
⁃ Teamleadership
⁃ degree of experience dependent on business/Store size.
⁃ Experience in strategic planning and execution
⁃ Ability to develop financial plans and manage resources
⁃ Working knowledge of a computerised system including email, Microsoft Excel
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Business Development
-
Industries
Personal Care Product Manufacturing
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Flannels Liverpool - Counter Manager employer: The Estée Lauder Companies Inc.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Flannels Liverpool - Counter Manager
✨Tip Number 1
Familiarise yourself with the Estée Lauder brand and its products. Understanding their values, product lines, and customer demographics will help you demonstrate your passion for the brand during any discussions or interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where you coached team members to achieve sales targets or improve customer service.
✨Tip Number 3
Network with current or former employees of Estée Lauder or similar retail environments. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your application process.
✨Tip Number 4
Prepare to discuss your strategic planning abilities. Think of examples where you've developed and executed a business plan or marketing strategy that led to increased sales or improved customer engagement.
We think you need these skills to ace Flannels Liverpool - Counter Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership and coaching experience in retail. Use specific examples that demonstrate your ability to meet sales targets and manage a team effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the beauty industry and your vision for leading a team. Mention how your skills align with the job requirements, particularly in customer relationship management and strategic planning.
Showcase Relevant Experience: When detailing your work history, focus on roles where you have successfully led teams or managed sales operations. Highlight any achievements that reflect your results-oriented approach and ability to exceed objectives.
Prepare for Potential Questions: Anticipate questions related to team management and customer service scenarios. Be ready to discuss how you've handled difficult situations and how you motivate your team to achieve their best.
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Show Your Leadership Skills
As a Counter Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully coached others in the past and how you plan to motivate your team to achieve sales targets.
✨Understand the Brand
Familiarise yourself with The Estée Lauder Companies Inc. and their product lines. Being knowledgeable about their offerings will show your genuine interest in the role and help you connect with the interviewers.
✨Prepare for Customer Scenarios
Expect questions about handling difficult customer situations. Think of specific instances where you've resolved conflicts or improved customer satisfaction, showcasing your diplomacy and tact.
✨Demonstrate Strategic Thinking
Be ready to discuss your approach to business planning and execution. Share ideas on how you would attract and retain customers through events and promotions, highlighting your strategic mindset.
