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For Companies At a Glance
- Tasks: Lead a team to drive sales and deliver exceptional customer service.
- Company: Join the iconic Bobbi Brown brand under The Estée Lauder Companies Inc.
- Benefits: Enjoy a full-time role with opportunities for personal development and industry insights.
- Why this job: Be part of a vibrant team, enhance your skills, and make a real impact in beauty retail.
- Qualifications: Experience in retail or customer-facing roles is essential; strong communication skills are a must.
- Other info: This role offers a chance to work in a fast-paced environment with a focus on creativity.
The predicted salary is between 24000 - 36000 £ per year.
Bobbi Brown Retail Artist/ Counter Lead Boots Glasgow Fort
Join to apply for the Bobbi Brown Retail Artist/ Counter Lead Boots Glasgow Fort role at The Estée Lauder Companies Inc.
Job Description
The Counter Lead is responsible for supporting their Brand in driving sales turnover and market share by remaining consumer-focused. They are accountable for achieving this through:
- Reflecting a credible and professional Brand image to all internal and external consumers at all times
- Maximising sales through selling, providing excellent service, and maintaining retail standards
- Adhering to store, Brand, and Company procedures and guidelines
- Understanding daily/weekly targets
- Staying informed about additional sales avenues like eventing, Omni, and digital channels
- Monitoring competitor activities and missed opportunities
- Leveraging social media to drive business and enhance Brand image
- Delivering the Brand Strategy and local marketing & event initiatives
- Ensuring excellent service levels and creating a culture of surprise and delight
- Representing the Brand values as an ambassador
- Managing refunds and complaints according to guidelines and consulting with the Area Manager as needed
- Utilising digital tools for knowledge updates
- Implementing consumer recruitment and retention strategies
- Maintaining up-to-date product knowledge to deliver industry-leading experiences
- Maintaining high standards in product presentation, housekeeping, displays, messaging, and pricing
- Managing stock deliveries, movements, and associated administration
- Following auditable processes and taking corrective actions when necessary
- Fulfilling information requests accurately and on time
- Minimising stock loss by adhering to security policies
- Creating a safe environment for consumers and staff, ensuring health & safety standards
Commerciality
- Managing daily replenishment and taking appropriate actions
- Using commercial reports to inform decisions and maximise sales
- Planning and executing visual merchandising layouts
- Addressing stock issues and informing the Area Manager when necessary
- Managing promotions and discounts per guidelines
- Identifying trends and suggesting enhancements for product performance
Qualifications
- Experience in fast-paced retail or consumer-facing environments
- Ability to drive self-development
- Commercial awareness of the industry
- Effective communication, organisation, and prioritisation skills
Additional Details
- Employment type: Full-time
- Job function: Design, Art/Creative, IT
- Industry: Personal Care Product Manufacturing
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Bobbi Brown Retail Artist/ Counter Lead Boots Glasgow Fort employer: The Estée Lauder Companies Inc.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bobbi Brown Retail Artist/ Counter Lead Boots Glasgow Fort
✨Tip Number 1
Familiarise yourself with Bobbi Brown's product range and brand values. Understanding their ethos will help you connect with customers and demonstrate your passion for the brand during interviews.
✨Tip Number 2
Stay updated on current beauty trends and competitor activities. This knowledge will not only impress during discussions but also show that you're proactive and commercially aware, which is crucial for the Counter Lead role.
✨Tip Number 3
Practice your sales techniques and customer service skills. Role-playing scenarios can help you articulate how you would handle various customer interactions, showcasing your ability to drive sales and provide excellent service.
✨Tip Number 4
Leverage social media to showcase your knowledge and enthusiasm for the brand. Engaging with Bobbi Brown's online community can demonstrate your commitment and help you stand out as a candidate who truly embodies the brand.
We think you need these skills to ace Bobbi Brown Retail Artist/ Counter Lead Boots Glasgow Fort
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and qualifications required for the Bobbi Brown Retail Artist/Counter Lead position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in retail or consumer-facing roles. Emphasise your sales achievements, customer service skills, and any relevant training or certifications that demonstrate your suitability for the role.
Write a Strong Cover Letter: In your cover letter, express your passion for the beauty industry and your understanding of the Bobbi Brown brand. Highlight specific examples of how you've driven sales or enhanced customer experiences in previous roles, and explain why you want to work for The Estée Lauder Companies Inc.
Showcase Your Knowledge: Demonstrate your knowledge of current beauty trends and the competitive landscape in your application. Mention any experience you have with social media marketing or event planning, as these are important aspects of the role.
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Showcase Your Sales Skills
As a Retail Artist/Counter Lead, your ability to drive sales is crucial. Prepare examples of how you've maximised sales in previous roles, focusing on your approach to customer service and upselling techniques.
✨Demonstrate Brand Knowledge
Familiarise yourself with Bobbi Brown's product range and brand values. Be ready to discuss how you can reflect the brand image and contribute to its strategy during the interview.
✨Highlight Your Team Leadership Experience
Since this role involves leading a team, be prepared to share your experiences in managing and motivating others. Discuss how you create a positive work environment and ensure high service standards.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, such as handling customer complaints or stock issues. Think of specific situations where you've successfully navigated challenges in a retail setting.
