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- Tasks: Lead a team to drive sales and enhance customer experience in a fast-paced retail environment.
- Company: Join The Estée Lauder Companies Inc., a global leader in beauty and personal care.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth in a vibrant workplace.
- Why this job: Be part of a dynamic brand that values creativity, innovation, and consumer connection.
- Qualifications: Experience in retail or customer service, strong communication skills, and a passion for beauty.
- Other info: This role offers a chance to develop leadership skills and make a real impact.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Assistant Manager Counter Lead role at The Estée Lauder Companies Inc.
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Join to apply for the Assistant Manager Counter Lead role at The Estée Lauder Companies Inc.
Description
The Counter Lead is responsible for supporting their Brand in for supporting the Brand in driving sales turnover and market share through consistently remaining consumer focused.
Description
The Counter Lead is responsible for supporting their Brand in for supporting the Brand in driving sales turnover and market share through consistently remaining consumer focused.
They are accountable for achieving this by
- reflecting a credible and professional Brand image to all internal and external consumers at all times
- maximising sales through selling, providing excellent service and retail standards
- contributing to efficiencies through adhering to store/Brand//Company Procedures and guidelines
- Understand daily/weekly targets
- Ensure personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.
- Keep up to date with competitor activities and missed opportunities
- Effectively social media, leveraging opportunities to drive the business, protect and enhance the Brand image.
- Deliver the Brand Strategy, ensuring the delivery of an effective local plan
- Plan and implement local marketing & events initiatives, aligned to Retailer activity.
- Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mind⁃set and a surprise and delight culture
- Be an Ambassador for the Brand ⁃ lead the way to ensure Brand values are represented and bought to life.
- Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate
- Use digital tools to ensure knowledge is kept up to date
- Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
- Develop up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer\’s needs. Operations
- Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing)
- Review retail standards on a daily basis ensuring they are maintained to the required standard
- Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes
- Ensure that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk
- Ensure all information requests are fulfilled accurately, within deadlines set
- Minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed
- Create and maintain a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to
- Ensures that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of \’Acceptable\’ during audits.
Commerciality
- Manage daily replenishment, taking appropriate action where necessary
- Maximise sales performance by utilising all commercial reports before making commercial decisions
- Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales
- Identify stock package issues, and take corrective action, informing the Area Manager when out of direct control
- Effectively manage all promotions and discounts ensuring they are actioned in line with Company guidelines
- Identify trends and make suggestions to enhance product performance.
Qualifications
- Experience in a fast⁃paced retail and/or consumer facing environment
- Ability to drive self⁃development
- Commercial understanding and awareness of industry
- Effective communication, organisation and prioritisation skills
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Business Development
-
Industries
Personal Care Product Manufacturing
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Assistant Manager Counter Lead employer: The Estée Lauder Companies Inc.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager Counter Lead
✨Tip Number 1
Familiarise yourself with The Estée Lauder Companies' brand values and product lines. Understanding their ethos will help you demonstrate your alignment with the brand during interviews and discussions.
✨Tip Number 2
Stay updated on current trends in the beauty industry, especially regarding consumer preferences and competitor activities. This knowledge will allow you to speak confidently about how you can contribute to driving sales and enhancing the brand image.
✨Tip Number 3
Network with current or former employees of The Estée Lauder Companies. They can provide valuable insights into the company culture and expectations, which can be beneficial during your interview process.
✨Tip Number 4
Prepare examples from your past experiences that showcase your ability to drive sales and manage a team effectively. Highlighting specific achievements will demonstrate your capability to excel in the Assistant Manager Counter Lead role.
We think you need these skills to ace Assistant Manager Counter Lead
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Assistant Manager Counter Lead position. Highlight key responsibilities and required skills that resonate with your experience.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise your experience in retail, sales performance, and consumer engagement, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the brand and your understanding of its values. Mention specific examples of how you have driven sales or improved customer service in previous roles.
Highlight Relevant Experience: In your application, focus on your experience in fast-paced retail environments and your ability to manage teams. Use metrics to demonstrate your success in achieving sales targets and enhancing customer satisfaction.
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Know the Brand Inside Out
Before your interview, make sure you research The Estée Lauder Companies Inc. thoroughly. Understand their brand values, product lines, and recent marketing campaigns. This knowledge will help you demonstrate your passion for the brand and how you can contribute to its success.
✨Showcase Your Sales Skills
As an Assistant Manager Counter Lead, your ability to drive sales is crucial. Prepare examples from your past experiences where you successfully increased sales or improved customer satisfaction. Be ready to discuss specific strategies you used and the results achieved.
✨Demonstrate Leadership Qualities
This role requires strong leadership skills. Think of instances where you've led a team or project, highlighting your ability to motivate others and manage conflicts. Show that you can be an ambassador for the brand and inspire your team to achieve targets.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving abilities and customer service skills. Practice responses to scenarios like handling a difficult customer or managing stock discrepancies. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.