Membership Sales Advisor in Earls Colne

Benefits

• Complimentary access to our health club, group exercise classes, and discounted golf facilities.
• Bonus holiday days to reward long tenure - because we truly value commitment.
• Wedding Day off (conditions apply).
• Birthday Day off (conditions apply).
• A paid Volunteer Day to support causes you’re passionate about (available after one year’s service).
• 70% off meals while on duty and 25% off when off‑duty.
• 25% off retail.
• 25% off spa treatments (if booked and taken on the day).
• Discounted membership for a friend or family member, so your loved ones can enjoy the benefits too (available after probation and on a minimum 16 hours per week contract).
• Access to our Employee Assistance Programme, offering support for any challenges you may face.
• Personal development programs to support growth and for the considerable opportunities in our expanding group.
• Take advantage of our Cycle to Work scheme for a greener commute.
• Exclusive competition opportunities for team members with a golf handicap.
• Wagestream, offering financial flexibility.
• Free parking.
• Uniform provided.

The Role

We are looking for an enthusiastic and motivated individual to join our team as a Membership Sales Advisor at The Club. In this role, you will provide valuable information about the Club’s facilities, membership packages and pricing, either in person or over the phone, to prospective members. You will play a key role in driving membership retention through regular touchpoint calls and follow‑ups with existing members. Your responsibilities will include managing the sales process from initial lead generation to successful outreach, handling telephone and web inquiries, and ensuring prospective members are fully informed about our offerings. You’ll conduct orientation programmes for new members, provide tours for potential members and ensure all membership applications are completed accurately. With a deep knowledge of our services, you will work to cross‑sell, upsell, and contribute to the achievement of monthly lead generation targets. Additionally, you’ll maintain our membership database, encourage referrals from existing members, and ensure all procedures for processing applications are followed. You will also stay informed on health and safety procedures and ensure the highest standards of personal presentation and hygiene. If you are passionate about delivering exceptional service and helping others discover the value of being a part of our Club, we would love to hear from you!

Experience & Skills Required

• Customer service experience required.
• Sales experience desirable but not essential.

Schedule

We operate a 7-days a week business, between 0600 to 2300. Shift patterns will vary as per business requirements and encompass all opening hours - weekends and bank holidays. Evening availability for functions (until 0200).

Embracing You

We embrace diversity and equality, we are committed to building a team with a variety of backgrounds, skills and views. Everyone is welcome, as an inclusive workplace, our team are comfortable bringing their authentic whole selves to work. Be yourself - we like it that way!