At a Glance
- Tasks: Welcome guests and ensure they have an unforgettable stay at our family hotel.
- Company: Four-star family hotel with stunning views of Fistral Beach.
- Benefits: Competitive pay, discounts on food, spa treatments, and hotel stays.
- Other info: Opportunities for career growth and employee rewards for referrals.
- Why this job: Join a fun team and create memorable experiences for guests by the beach.
- Qualifications: Warm personality, attention to detail, and great communication skills.
We are a four star family hotel overlooking the famous Fistral Beach, home to Quiksilver Surf School.
We cater for family adventures, couples breaks or a friends surf trip, with facilities including childrens play areas, indoor swimming pool and a cinema - we have something for everyone!
Employee Benefits
- Tronc / Service charge (Food & Beverage Departments only)
- Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
- Tokens & recognition scheme
- 20% discount on Fistral Spa & Gaia Spa treatments
- 25% discount on food & beverage throughout the hotels and restaurants
- 50% discount on bed & breakfast stays throughout the hotels
- 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
- Friends & Family rates across the group
- Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
- Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
- Access to Wagestream - https://wagestream.com/en/
- Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years - Dinner for 2 , 5 - 15 Years - 1 additional holiday day per year.
- Cycle 2 work Scheme
- Annual Christmas Event
This rolehas a starting rate of £12.75 per hour... On successful completion of probation period you will receive an increase to £13.25 per hour and £50 in hotel vouchers.
Key Attributes:
- Warm & Welcoming Manner
- Attention to Detail
- Is an excellent team player with the ability to work autonomously
- High Presentation Standards
- Clear Communication
Role & Responsibilities:
- To ensure all of our guests receive a warmwelcome and are treated to the up most hospitality and care during their staywith us.
- To provide an unforgettable experience andthis starts with Reception – not just on arrival but through the whole processof booking to departure.
- To follow all hotel policies as outlinedin your training manual – Reservations, Sales, Check In and Check OutProcedures
- To achieve sales in line with companyobjectives
- To promote additional products andservices within the hotel and group brand
- To maintain exemplary billing systems andobtain all payments from guests in accordance with company Policy, and theaccurate accounting and processing of all reception sales.
- To maintain high standards of hospitality,processing bookings, up selling, salesmanship, financial and reportingdiligence.
- To support thereservations team with booking support.
- Toensure all complaints are minimized and handled professionally as in accordancewith hotel policy
- Toensure a good working relationship with all other departments and communicateinformation throughout the hotel
- Stockreplenishment of department areas
- Ensuredaily updates are communicated throughout the hotel
- Followlegislation relating to job role.
- To ensure good working relationship with all otherdepartments and communicate information throughout the hotel.
- To understandresponsibilities in relation to Fire Procedures, Health and Safety, COSHH,Infection Control and Emergency Aid.
Receptionist in Newquay employer: The Esplanade Hotel
The Esplanade Hotel in Newquay is an exceptional employer, offering a vibrant work culture that prioritises hospitality and guest satisfaction. With a stunning beachfront location, employees enjoy a supportive team environment and opportunities for personal growth within the hospitality industry, making it a rewarding place to build a career while creating memorable experiences for guests.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Newquay
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Esplanade Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Esplanade Hotel
Don't be shy about reaching out to The Esplanade Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist in Newquay
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Esplanade Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Esplanade Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
