Referrals Coordinator

We are on the lookout for a proactive team player to join our business development team supporting the Business Development Managers and working with and reporting to the Placements Director to achieve successful outcomes. This role is remote with regular visits to Esland Services and Support Centre in Belper, working 9am - 5pm Monday to Friday.

Key Responsibilities

• Support the Referrals Manager in all aspects of the referral management for Esland.
• Support with all incoming referrals (via email, phone, and online portals).
• Work with the Business Development Managers to understand the unique individual requirements of all Esland services, so that you have a thorough understanding of appropriate referrals for their services.
• Triage referrals in line with the above and provide feedback to the LA’s where referrals are deemed inappropriate.
• Track inappropriate and appropriate referrals and offers on our CRM system Gold-Vision.
• Ensure all new placements are entered accurately and in full onto Gold-Vision at the point of placement.
• Support all services to obtain any paperwork required for them to make appropriate placement decisions.
• Be target driven.
• Work with the wider Business Development team to identify new contacts and opportunities within the LA’s.
• Contribute to the delivery and referral processes of the BD team.
• Manage LA and internal enquiries and be the first point of call for Esland.
• Maintain links with Local Authorities, Commissioning Officers, and Placement teams to create a positive working relationship.
• Manage the LA contact database on our CRM system.
• Oversee the IPA`s (individual placement agreements) for the organization, and maintain a spreadsheet of all IPA`s.
• You will work with key stakeholders to ensure that all placements are well-matched and safe putting the best interests of our young people first.
• Attend Team Meetings.
• Attend relevant training or external events.
• Be part of a team and have fun.
• Overtime, after training and development potentially lead on all referral management for schools across Esland.

Skills, Knowledge and Expertise

• You are a team player with a positive approach to all tasks and communication.
• You can be tenacious and are confidentially able to challenge.
• You are IT able, excel, word, database, use of a computer and systems.
• Competent communicator and excellent verbal and written skills.
• You can successfully manage situations, demonstrating the ability to turn challenges into successes.
• You are professional and approachable to all levels of staff and management.
• Have excellent customer service skills.
• You can hit deadlines and manage different levels of workload.
• You are emotionally resilient, and able to deal with some sensitive information confidentially about the children we support.
• You will role model the Esland values, and work well with the team.
• Experience in the role would be advantageous but not essential, as full training will be provided.

Benefits

• A competitive salary of up to £31,500 per annum (depending on experience).
• 26 days annual leave plus bank holidays.
• Enrolment into Esland pension scheme.
• Fantastic opportunities for career development.
• Cycle to work scheme.
• Access to the Green Car Scheme.
• Access to our confidential Employee Assistance Programme and Online GP service 365 days a year.
• A £500 bonus via our 'Refer a Friend’ scheme.
• Relaxed dress code.
• Access to big-brand deals and discounts via our employee benefits scheme E-Together.
• A day off for your birthday (in addition to your holiday entitlement).
• Access to a holiday home based in the Peak District where you can stay for free, on the company!
• The opportunity to make a real difference to a child's life!