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- Tasks: Create unforgettable experiences for guests in our thrilling Escape Room Adventures.
- Company: Join a fun and dynamic team dedicated to providing 5-star customer service.
- Benefits: Enjoy competitive pay, health benefits, and flexible hours for both full-time and part-time roles.
- Why this job: Be part of an exciting environment where your passion for adventure can shine.
- Qualifications: Great communication skills and a love for immersive entertainment are key.
- Other info: Flexible schedules available; perfect for students looking to gain experience.
The predicted salary is between 24000 - 36000 £ per year.
Adventure Guides provide a 5-star experience for guests both in and out of their Escape Room Adventures, emphasizing quality customer service, excitement for the Adventure, and kindness to all.
General Duties
- Greeting each team member and assisting with the check-in process.
- Serving drinks and snacks in our lounge (if over 19).
- Preparing and serving drinks and snacks in our lounge (if over 21).
- Engaging groups of 2-14 people in conversation and explaining the rules and scenario of the game.
- Monitoring both gameplay and the team's overall attitude to ensure our customers have a 5-star experience every time.
- Collecting the team in a timely manner at the end of their game and providing an upbeat outro and photo opportunity in the lounge.
- Correctly resetting Escape Room Adventure between rounds, cleaning when necessary.
- Reporting any issues in a timely manner to management.
- End of night cleaning (including escape rooms, kitchen, bathroom, lounge, etc.) and restocking.
Job Requirements
- Ability to sit for 60 minutes at a time without distractions while monitoring a group over video/audio surveillance.
- Dependable work ethic and commitment to attendance.
- Flexible schedule and/or ability to work nights and weekends.
- Willingness to accept constructive criticism and enact necessary changes in order to be a better Adventure Guide.
- Ability to follow directions and ask questions as needed.
- Must be able to handle physical activity such as deep cleaning, standing, crawling, bending, lifting 20-40 pounds, etc. as needed for the job.
- Must be able to reset numerous locks, puzzles, doors, drawers, shelves, props, etc. both accurately and quickly between rounds.
- Willingness and ability to adhere to company policies and be guided by the company's Core Values while at work.
Skills And Abilities
- Passion for Escape Rooms/entertainment experiences.
- Desire to provide a 5-star experience to every team and guest.
- Flexibility and teachability.
- Great communication skills (conversing with guests, as well as giving clear hints and instructions).
- Commitment to immersive atmosphere while running rooms.
- Outgoing personality.
Pluses (but Not Required)
- Prior experience playing escape rooms.
- Prior experience in the customer service or entertainment industry.
- Theater, improv, and public speaking experience.
Full-time and part-time positions are available. Benefits for full-time employees include health insurance, dental insurance, vision insurance, 401(k) program, PTO, and competitive pay.
Adventure Guide employer: The Escape Room USA
Contact Detail:
The Escape Room USA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Adventure Guide
✨Tip Number 1
Get to know the company vibe! Before your interview, check out their social media and website. This will help you understand their culture and tailor your conversation to show you're a perfect fit for their Adventure Guide role.
✨Tip Number 2
Practice your people skills! Since you'll be engaging with guests, try role-playing with friends or family. This will boost your confidence and help you nail that 5-star customer service they’re looking for.
✨Tip Number 3
Show off your passion for escape rooms! During your chat, share your favourite experiences and what excites you about being an Adventure Guide. This enthusiasm can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot them a quick thank-you email. It shows you’re keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Adventure Guide
Some tips for your application 🫡
Show Your Passion: Let your love for Escape Rooms shine through in your application! We want to see your excitement for providing a 5-star experience, so share any relevant experiences or stories that highlight your enthusiasm.
Tailor Your Application: Make sure to customise your application to match the Adventure Guide role. Use keywords from the job description and demonstrate how your skills align with what we’re looking for. This shows us you’ve done your homework!
Be Personable: Since this role is all about engaging with guests, let your personality come through in your writing. A friendly tone can make a big difference, so don’t be afraid to show us who you are!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Escape Room USA
✨Know Your Adventure
Before the interview, dive into the world of Escape Rooms. Familiarise yourself with different themes, puzzles, and customer experiences. This will not only show your passion but also help you engage in meaningful conversations during the interview.
✨Show Off Your People Skills
As an Adventure Guide, you'll be interacting with guests constantly. Practice your communication skills by role-playing with friends or family. Be ready to demonstrate how you would greet guests, explain game rules, and keep the atmosphere lively and fun.
✨Emphasise Flexibility and Team Spirit
Highlight your ability to adapt to different situations and work well within a team. Share examples from past experiences where you've successfully collaborated with others or adjusted to unexpected changes. This will resonate well with the company's values.
✨Prepare for Practical Scenarios
Expect to discuss how you would handle specific situations, like managing a group that’s not engaged or dealing with technical issues during a game. Think through these scenarios beforehand so you can respond confidently and showcase your problem-solving skills.
