At a Glance
- Tasks: Create unforgettable experiences for guests in thrilling Escape Room Adventures.
- Company: Join a fun and dynamic team dedicated to customer satisfaction.
- Benefits: Enjoy health insurance, 401(k), competitive pay, and flexible hours.
- Other info: Full-time and part-time roles available with opportunities for growth.
- Why this job: Be part of an exciting environment where every day is an adventure!
- Qualifications: Passion for entertainment and great communication skills are a must.
The predicted salary is between 20250 - 24750 £ per year.
Position Description
Adventure Guides provide a 5-star experience for guests both in and out of their Escape Room Adventures, emphasizing quality customer service, excitement for the Adventure, and a kindness to all.
- General Duties
- Greeting each team member and assisting with the check-in process.
- Serving drinks and snacks in the lounge (if over 19).
- Preparing and serving drinks and snacks in the lounge (if over 21).
- Engaging groups of 2‑14 people in conversation and explaining the rules and scenario of the game.
- Monitoring both gameplay and team's overall attitude to ensure our customers have a 5‑star experience every time.
- Collecting the team in a timely manner at the end of their game and providing an upbeat outro and photo opportunity in the lounge.
- Correctly resetting Escape Room Adventure between rounds, cleaning when necessary.
- Reporting any issues in a timely manner to management.
- End of night cleaning (including escape rooms, kitchen, bathroom, lounge, etc.) and restocking.
- Job Requirements
- Ability to sit for 60 minutes at a time without distractions while monitoring a group over video/audio surveillance.
- Dependable work ethic and commitment to attendance.
- Flexible schedule and/or ability to work nights and weekends.
- Willingness to accept constructive criticism and enact necessary changes in order to be a better Adventure Guide.
- Ability to follow directions and ask questions as needed.
- Must be able to handle physical activity such as deep cleaning, standing, crawling, bending, lifting 20‑40 pounds, etc. as needed for the job.
- Must be able to reset numerous locks, puzzles, doors, drawers, shelves, props, etc. both accurately and quickly between rounds.
- Willingness and ability to adhere to company policies and be guided by company's Core Values while at work.
Skills and Abilities
- Passion for Escape Rooms/entertainment experiences.
- Desire to provide a 5‑star experience to every team and guest.
- Flexibility and teachability.
- Great communication skills (conversing with guests, as well as giving clear hints and instructions).
- Commitment to immersive atmosphere while running rooms.
- Outgoing personality.
- Pluses (but Not Required)
- Prior experience playing escape rooms.
- Prior experience in the customer service or entertainment industry.
- Theater, improv, and public speaking experience.
Full‑time and part‑time positions are available.
Benefits for full‑time employees include health insurance, dental insurance, vision insurance, 401(k) program, PTO, and competitive pay.
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Adventure Guide employer: The Escape Room USA
As an Adventure Guide, you will be part of a vibrant team dedicated to delivering unforgettable experiences in our Escape Room Adventures. We pride ourselves on fostering a supportive work culture that values flexibility, creativity, and personal growth, offering comprehensive benefits including health insurance and a 401(k) program for full-time employees. Join us in a fun and dynamic environment where your passion for entertainment and customer service can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Adventure Guide
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Escape Room USA. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Escape Room USA before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Adventure Guide
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Escape Room USA:Your cover letter is your chance to shine! Tell us why you want to work at The Escape Room USA specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Escape Room USA!
How to prepare for a job interview at The Escape Room USA
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
