At a Glance
- Tasks: Lead the guest experience and manage reservations at a chic steakhouse.
- Company: Join MR PORTER London, a trendy venue in the iconic Park Lane Hilton.
- Benefits: Competitive salary, 28 days holiday, staff discounts, and career development.
- Other info: Flexible hours, including evenings and weekends, with excellent growth opportunities.
- Why this job: Create unforgettable experiences in a vibrant hospitality environment.
- Qualifications: Experience in hospitality and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
The Venue
Known for pushing the boundaries between 'dinner and sinner', MR PORTER London brings a concept that artfully merges the quality of a modern steakhouse with the buzz and experience of a chic lounge. Breaking the rules of fine dining, while offering the best culinary experience in town, MR PORTER invites you to a world of sinful delights and beautiful contradictions. MR PORTER is set in the iconic Park Lane Hilton Hotel in Mayfair.
The Job
We are looking for a confident, personable, and highly organised Guest Relations & Reservations Manager to lead the guest experience from arrival to departure. This role is responsible for managing reservations, overseeing the host team, maintaining exceptional service standards, and driving guest satisfaction while supporting venue growth through maximising covers and revenue opportunities. The ideal candidate is warm, proactive, detail-oriented, and thrives in a fast-paced hospitality environment. They will act as the face of the venue, ensuring every guest receives a seamless and memorable experience. Be a part of THE ENTOURAGE GROUP's team and create unforgettable gastronomic experiences.
Responsibilities
- Lead and manage the host and reception team during service
- Deliver exceptional guest service and create a welcoming atmosphere
- Manage reservations, table planning, and seating strategy to optimise service flow
- Maintain strong communication with floor managers and kitchen teams
- Handle VIP guests, special requests, and guest feedback professionally
- Build relationships with returning guests and encourage repeat business
- Ensure smooth guest arrival and departure experiences
- Monitor booking trends and support strategies to maximise occupancy
- Train and support hosts to maintain high presentation and service standards
- Maintain cleanliness and organisation of reception and entrance areas
- Assist with events, private dining bookings, and high-volume service periods
- Support social and promotional activity where required to drive reservations
- Provide weekly updates and reporting on covers, bookings, guest feedback and performance trends
- Build and maintain strong relationships with local concierges, hotels, nearby residences, and partner businesses to increase reservations
Requirements
- Previous experience in hospitality, guest relations, or hosting leadership roles
- Excellent communication and interpersonal skills
- Strong organisational and multitasking abilities
- Professional appearance and calm under pressure
- Experience using booking systems and reservation platforms
- Leadership mindset with the ability to motivate a team
- Flexible availability including evenings and weekends
- Valid right to work in the UK
- Fluent in English (spoken and written)
Benefits
- Competitive salary
- 28 days holidays including bank holidays
- Discretionary Tronc contributions
- Full time and part time opportunities
- 25% F&B discount at The Entourage Group venues
- Recommend a friend scheme with a bonus after 6 months
- Paid day off for your Birthday
- World class in-house training
- Extensive career development and training opportunities
- Bespoke uniform
- Staff meal on duty
- Anniversary bonus
- Paid moving day
- Unrivalled opportunities for progressions and development across THE ENTOURAGE GROUP
MR PORTER LONDON - Guest Relations & Reservations Manager employer: The Entourage Group
At MR PORTER London, we pride ourselves on being an exceptional employer that values creativity and individuality in the heart of Mayfair. Our vibrant work culture fosters personal growth through extensive training and career development opportunities, while our competitive benefits package, including generous holiday allowances and staff discounts, ensures a rewarding experience for all team members. Join us to be part of a dynamic team that is dedicated to creating unforgettable guest experiences in a chic and lively environment.
StudySmarter Expert Advice🤫
We think this is how you could land MR PORTER LONDON - Guest Relations & Reservations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even pop into local venues to chat with staff. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual meet-up, let your warm and proactive nature shine through. Remember, they’re looking for someone who can create memorable experiences for guests, so be yourself!
✨Tip Number 3
Research MR PORTER and its vibe! Familiarise yourself with their unique dining concept and think about how you can contribute to their guest experience. Bring up specific ideas during your conversations to show you’re genuinely interested.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen and ready to jump into the action at MR PORTER. Don’t miss out on this opportunity!
We think you need these skills to ace MR PORTER LONDON - Guest Relations & Reservations Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and charm into your words. Remember, this role is all about creating memorable experiences for our guests.
Tailor Your Application:Make sure to tailor your application specifically for the Guest Relations & Reservations Manager role. Highlight your relevant experience in hospitality and how it aligns with our values at MR PORTER. We love seeing candidates who understand our vibe!
Be Detail-Oriented:Pay attention to the details in your application. We’re looking for someone who is detail-oriented, so make sure your CV and cover letter are free from typos and clearly formatted. This shows us that you care about the little things, just like we do for our guests.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success! It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at MR PORTER!
How to prepare for a job interview at The Entourage Group
✨Know the Venue Inside Out
Before your interview, make sure you research MR PORTER London thoroughly. Understand their unique dining concept and what sets them apart in the hospitality scene. This knowledge will not only impress your interviewers but also help you articulate how you can contribute to their guest experience.
✨Showcase Your People Skills
As a Guest Relations & Reservations Manager, your ability to connect with guests is crucial. Prepare examples of how you've successfully handled guest interactions in the past, especially challenging situations. Highlight your warm and proactive approach to ensure every guest feels valued.
✨Demonstrate Organisational Prowess
This role requires strong organisational skills, so be ready to discuss how you manage reservations and optimise service flow. Bring up specific tools or systems you've used in previous roles to streamline operations and enhance guest satisfaction.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in this role, such as managing VIP guests or handling feedback. Practising your responses will help you feel more confident and articulate during the interview.
