At a Glance
- Tasks: Deliver exceptional customer service and manage reservations in a vibrant dining environment.
- Company: Join MR PORTER London, a chic steakhouse and lounge in the iconic Park Lane Hilton.
- Benefits: Enjoy 25% off food & drink, birthday off, and competitive salary with great perks.
- Other info: Flexible commuting options and excellent career growth opportunities await you!
- Why this job: Be part of a dynamic team creating unforgettable dining experiences in a stylish setting.
- Qualifications: Experience in customer service, strong organisational skills, and a passion for hospitality.
The predicted salary is between 30000 - 40000 £ per year.
The Venue Known for pushing the boundaries between ‘dinner and sinner’, MR PORTER London brings a concept that artfully merges the quality of a modern steakhouse with the buzz and experience of a chic lounge. Breaking the rules of fine dining, while offering the best culinary experience in town, MR PORTER invites you to a world of sinful delights and beautiful contradictions. MR PORTER is set in the iconic Park Lane Hilton Hotel in Mayfair.
The Job Our Receptionists are hardworking, dedicated and strive to deliver the superior level of customer service that we are known for. Our teams have bags of personality and are confident working in a fast pace environment whilst maintaining THE ENTOURAGE GROUP’s high standards. Be a part of THE ENTOURAGE GROUP’s team and create unforgettable gastronomic experiences.
Requirements:
- Proven experience in a receptionist or customer-facing role.
- Delivered exceptional customer service in a professional environment.
- Oversee the reservation system and ensure optimal table management.
- Handle guest inquiries, special requests, and feedback with professionalism.
- Strong organizational and multitasking abilities.
- A passion for delivering outstanding customer service.
- Ability to thrive in a fast-paced, high-end dining environment.
- Must be able to fully communicate in English.
- Ability to work with Office 365.
- Living in London (flexible with commuting).
- You have your UK Visa / Work Permit to work in London.
Benefits:
- 25% F&B discount at TEG venues.
- Refer a friend bonus (1000FT & 500PT).
- Birthday off.
- Paid moving day.
- Travel allowance.
- Free lifestyle coaching.
- Sircle hotel staff rates.
- Sircle hotel friends + family rates.
- Annual in house experience at sircle hotel.
- Hotel merchandise discount at sircle hotel of 40%.
- 33 days holidays including bank holidays.
- 10% bonus discretionary scheme.
- Competitive salary.
- Private medical scheme, including wellbeing.
- Mot Company pension contribution.
- Training schemes.
- High street and gym membership discount.
- Uniform and safety shoes allowances.
- Staff meal on duty.
- London bike scheme.
- London travel loan scheme.
- After 2 years’ service £250, after 5 years £500.
- 12 days annual discretionary sick days.
- Childcare vouchers £250 annually contribution your wellbeing.
Interested?
MR PORTER LONDON - Receptionist in City of Westminster employer: The Entourage Group
MR PORTER London is an exceptional employer, offering a vibrant work culture that blends the excitement of a chic lounge with the elegance of fine dining. Located in the prestigious Park Lane Hilton Hotel, employees enjoy a range of benefits including generous holiday allowances, competitive salaries, and unique perks such as lifestyle coaching and staff discounts. With a strong emphasis on employee growth and a commitment to delivering outstanding customer service, MR PORTER provides a rewarding environment for those looking to thrive in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land MR PORTER LONDON - Receptionist in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Entourage Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Entourage Group
Don't be shy about reaching out to The Entourage Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace MR PORTER LONDON - Receptionist in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Entourage Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Entourage Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
