At a Glance
- Tasks: Lead the guest experience and manage reservations for a top-notch venue.
- Company: Join THE ENTOURAGE GROUP, known for unforgettable gastronomic experiences.
- Benefits: Competitive salary, 28 days holiday, staff discounts, and career development.
- Other info: Flexible hours, training opportunities, and a supportive team environment.
- Why this job: Be the face of the venue and create memorable experiences for guests.
- Qualifications: Experience in hospitality and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
We are looking for a confident, personable, and highly organised Guest Relations & Reservations Manager to lead the guest experience from arrival to departure. This role is responsible for managing reservations, overseeing the host team, maintaining exceptional service standards, and driving guest satisfaction while supporting venue growth through maximising covers and revenue opportunities. The ideal candidate is warm, proactive, detail-oriented, and thrives in a fast-paced hospitality environment. They will act as the face of the venue, ensuring every guest receives a seamless and memorable experience. Be a part of THE ENTOURAGE GROUP’s team and create unforgettable gastronomic experiences.
Responsibilities
- Lead and manage the host and reception team during service
- Deliver exceptional guest service and create a welcoming atmosphere
- Manage reservations, table planning, and seating strategy to optimise service flow
- Maintain strong communication with floor managers and kitchen teams
- Handle VIP guests, special requests, and guest feedback professionally
- Build relationships with returning guests and encourage repeat business
- Ensure smooth guest arrival and departure experiences
- Monitor booking trends and support strategies to maximise occupancy
- Train and support hosts to maintain high presentation and service standards
- Maintain cleanliness and organisation of reception and entrance areas
- Assist with events, private dining bookings, and high-volume service periods
- Support social and promotional activity where required to drive reservations
- Provide weekly updates and reporting on covers, bookings, guest feedback and performance trends
- Build and maintain strong relationships with local concierges, hotels, nearby residences, and partner businesses to increase reservations
Requirements
- Previous experience in hospitality, guest relations, or hosting leadership roles
- Excellent communication and interpersonal skills
- Strong organisational and multitasking abilities
- Professional appearance and calm under pressure
- Experience using booking systems and reservation platforms
- Leadership mindset with the ability to motivate a team
- Flexible availability including evenings and weekends
- Valid right to work in the UK
- Fluent in English (spoken and written)
Benefits
- Competitive salary
- 28 days holidays including bank holidays
- Discretionary Tronc contributions
- Full time and part time opportunities
- 25% F&B discount at The Entourage Group venues
- Recommend a friend scheme with a bonus after 6 months
- Paid day off for your Birthday
- World class in-house training
- Extensive career development and training opportunities
- Bespoke uniform
- Staff meal on duty
- Anniversary bonus
- Paid moving day
- Unrivalled opportunities for progressions and development across THE ENTOURAGE GROUP
MR PORTER LONDON - Guest Relations & Reservations Manager in City of Westminster employer: The Entourage Group
At THE ENTOURAGE GROUP, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises exceptional guest experiences. As a Guest Relations & Reservations Manager in London, you will benefit from competitive salaries, extensive career development opportunities, and a supportive team environment that encourages personal growth. Join us to be part of a dynamic hospitality team where your contributions are valued, and every day brings the chance to create unforgettable moments for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land MR PORTER LONDON - Guest Relations & Reservations Manager in City of Westminster
✨Tip Number 1
Get to know the venue inside out! Familiarise yourself with MR PORTER LONDON's vibe, menu, and guest experience. This way, when you walk in for an interview, you can chat confidently about how you’d enhance the guest relations and reservations process.
✨Tip Number 2
Network like a pro! Connect with current employees or industry professionals on LinkedIn. A friendly chat can give you insider tips and might even lead to a referral, which is always a bonus when applying through our website.
✨Tip Number 3
Show off your personality! During interviews, let your warm and proactive nature shine through. Share stories that highlight your experience in hospitality and how you’ve created memorable guest experiences in the past.
✨Tip Number 4
Be prepared to discuss strategies! Think about how you would manage reservations and optimise service flow. Bring ideas to the table that demonstrate your leadership mindset and ability to drive guest satisfaction.
We think you need these skills to ace MR PORTER LONDON - Guest Relations & Reservations Manager in City of Westminster
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your personality shine through. Use a warm and friendly tone that reflects the hospitality vibe we’re all about at MR PORTER LONDON.
Tailor Your Experience:Make sure to highlight your relevant experience in guest relations or hospitality. We love seeing how your past roles have prepared you for this position, so be specific about your achievements and how they relate to the responsibilities listed in the job description.
Be Detail-Oriented:Attention to detail is key in our fast-paced environment. Double-check your application for any typos or errors before hitting send. A polished application shows us you care about the little things, just like we do for our guests!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at THE ENTOURAGE GROUP!
How to prepare for a job interview at The Entourage Group
✨Know the Venue Inside Out
Before your interview, make sure you research MR PORTER LONDON thoroughly. Familiarise yourself with their menu, service style, and any recent news or events. This will not only show your genuine interest but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your People Skills
As a Guest Relations & Reservations Manager, your ability to connect with guests is crucial. Prepare examples of how you've handled difficult situations or gone above and beyond for guests in previous roles. This will demonstrate your proactive and warm approach to guest relations.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage reservations and optimise service flow. Bring examples of how you've successfully planned seating strategies or managed high-volume service periods. This will highlight your detail-oriented nature and ability to thrive under pressure.
✨Prepare Questions That Matter
Think of insightful questions to ask during your interview. Inquire about the team dynamics, how they measure guest satisfaction, or what challenges they currently face. This shows your enthusiasm for the role and your commitment to contributing positively to the team.
