Information Technology Support Engineer (London Area)

IT Support Engineer

💰 Salary: £30–35k DOE

📍 Location: Central London – Hybrid/Onsite flexibility

🚀 Join a high-impact support and infrastructure team working across HPC, cloud, and end-user environments powering cutting-edge AI/ML systems

💡 Your Role:

We’re hiring a IT Support Engineer to contribute to a fast-paced, service-focused technical team. You’ll support critical infrastructure and end-user environments used in AI and machine learning workflows, managing systems, devices, and user requests across both internal and external setups.

💡 What You’ll Be Doing:

• Providing service desk support across HPC and end-user systems
• Troubleshooting scheduled tasks and automation failures
• Managing service requests, triaging incidents, and escalating as needed
• Leading onboarding/offboarding processes for user accounts and access
• Administering Microsoft 365, Azure AD, Intune, and Teams
• Supporting infrastructure operations, updates, and maintenance
• Collaborating on procurement, device setup, and IT projects
• Documenting fixes, improvements, and support procedures

(And if you don’t tick every box – that’s okay. We’d still love to hear from you.)

💡 The Stack & Environment:

Work across a modern tech landscape including:

Linux, Windows, MacOS, Microsoft 365, Azure AD, Intune, Teams (incl. voice integration), NICE DCV, Slurm, CUDA, Jira Service Desk, Terraform, SiteGround, Confluence, and more

💡 What We’re Looking For:

• 2+ years of experience in IT support or service desk operations
• Familiarity with HPC environments, job queues, and VDI solutions
• Hands-on troubleshooting across Windows, Linux, and MacOS
• Experience with Microsoft cloud environments and endpoint management
• Clear communicator with good documentation practices

💡 Bonus Points:

• Exposure to Slurm, CUDA, Infiniband, or NICE/Amazon DCV
• Experience with infrastructure automation or scripting (e.g. Terraform)
• Understanding of SSL management and monitoring tools like Site24x7
• Familiarity with Jira Service Desk or Atlassian tools

💡 How You Work:

• Curious, collaborative, and committed to high-quality support
• Comfortable working independently or alongside clients and peers
• Skilled at translating complexity into practical solutions
• Eager to grow, improve, and make a difference in your environment

💡 Why This Role?

• Contribute to vital systems powering AI/ML innovation
• Collaborate in a forward-thinking engineering and support team
• Grow your skills across infrastructure, cloud, and user support
• Hybrid flexibility with a Central London base

📩 Interested? Let’s talk – email Thana@engagewithus.com