At a Glance
- Tasks: Serve as the link between customers and the technical team, ensuring top-notch service.
- Company: Established commercial vehicle parts specialist with a stellar reputation.
- Benefits: Quarterly bonuses, 25 days holiday, company car scheme, and private medical health.
- Other info: Comprehensive training programmes and clear advancement pathways for career growth.
- Why this job: Develop specialist knowledge while building relationships with clients across the South West.
- Qualifications: Strong customer service skills and a consultative approach; experience in automotive is a plus.
The predicted salary is between 30000 - 30000 £ per year.
This is for a well-established commercial vehicle parts specialist based in Exeter. With years in the HGV sector, they have built a stellar reputation for quality parts supply and exceptional service. They are genuinely committed to the professional development of their team members, offering comprehensive training programmes and clear advancement pathways to ensure staff have the knowledge and skills to excel in the commercial vehicle industry.
What you’ll be doing:
- Serve as the essential link between customers and the technical team, ensuring exceptional service experiences while maximising workshop efficiency and customer satisfaction.
- Advise customers on appropriate HGV parts and components based on their requirements.
- Process orders efficiently via telephone, email and in-person at the trade counter.
- Utilise parts catalogues and technical systems to identify correct components.
- Maintain accurate stock records and assist with inventory management.
- Build and maintain relationships with regular trade customers.
- Handle customer queries regarding parts availability, compatibility and pricing.
- Work with suppliers to source specialist components when required.
- Support the achievement of sales targets and business objectives.
What we’re looking for:
- Strong customer service skills with a consultative approach.
- Previous experience within the commercial vehicle/automotive industry would be desirable.
- Good technical aptitude and willingness to develop product knowledge.
- Accurate data entry skills and attention to detail.
- Problem-solving abilities to address customer requirements effectively.
The Perks:
- Quarterly bonus scheme.
- 25 days holiday (with more available to buy).
- Company car scheme.
- Pension.
- Private Medical Health Cash Plan.
Interested? Apply today!
Technisch adviseur in Exeter employer: The Engage Partnership Limited
Join a well-established commercial vehicle parts specialist in Exeter, where your career as a Service Advisor will thrive in a supportive and dynamic environment. With a strong commitment to professional development, you will benefit from comprehensive training programmes and clear pathways for advancement, all while enjoying a competitive salary and attractive perks such as a quarterly bonus scheme and private medical health plan. This is an excellent opportunity to build lasting relationships with clients across the South West and develop your expertise in the HGV sector.
Contact Details:
The Engage Partnership Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technisch adviseur in Exeter
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Engage Partnership Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Engage Partnership Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technisch adviseur in Exeter
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Engage Partnership Limited:Your cover letter is your chance to shine! Tell us why you want to work at The Engage Partnership Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Engage Partnership Limited!
How to prepare for a job interview at The Engage Partnership Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
